Assistant Spa Manager

Boss Gal Beauty Bar is a sleek and contemporary take on the traditional medi-clinical environment. Located in Columbus Ohio, our mission is to provide result driven treatments that help make everyone look their best but, more importantly, make them feel strong, beautiful and confident, bringing out their inner Boss Gal. Come experience the Boss Gal effect and see for yourself!

Voted by our employees as the Top Small Business Workplace in 2022, 2024, 2025 and 2026 for Columbus CEO magazine!

We are hiring for the very important role of Assistant Spa Manager! This position is full-time, and requires you to work evenings and weekends. We offer competitive pay, health, vision & dental insurance, a company-matched 401k plan, paid holidays, maternity leave, a great employee discount and friends & family discount! We work hard and have lots of fun. We are looking for someone who would be a great fit in our Boss Gal family!

Professional Objective: To perform all aspects of the position with precision and excellence, from phone call management, check-in/check-out and beyond. The objective is to deliver a lasting guest impression leading to a great guest experience and high retention rate. This role would work closely with the Spa Manager to ensure all providers and spa support team are performing at a high level. Spa goals for several metrics will be monitored to maximize spa productivity.

Position Activities and Responsibilities:

• Displays masterful knowledge of spa treatments and menu
• Able to maneuver through the spa software quickly and effectively
• Accurately completes all sale transactions
• Familiar and knowledgeable with spa retail inventory
• Assists with merchandising and maintaining the spa retail area
• Assists with inventory management and other organizational tasks
• Promotes spa services, membership and gift cards
• Provides gracious spa tours to visitors that lead to sales
• Maintains a beautiful physical environment within the reception area
• Great phone management skills
• Greets and checks guests in and out
• Facilitates effective workflow for service provider team
• Maintains a polished professional image
• Assists other support team members when asked
• Attends all in-house training and commits to outside continuing education
• Attends and participates in all general and team meetings
• Participates in all necessary aspects of marketing/special event planning and execution
• Mentors/trains new team members to help them grow
• Professional guest communication
• Maximize revenue generation for both treatments and retail
• Performs opening and closing duties timely and accurately
• Monitors performance and achieves sales targets
• Informs team members of cross-marketing opportunities
• Treat all team members professionally

Desired Qualifications:

• Experience in front line guest service (hospitality and retail highly desired)
• Positive attitude
• High school diploma or equivalent
• Computer skills and aptitude for mastering spa software
• Good selling abilities
• Flexible schedule
• Good organizational skills and follow-through
• Able to multi-task and work in a fast-paced environment

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• Previous Leadership role

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person