Assistant Store Director, Madison Flagship

Position

The Assistant Store Director supports the Store Director in achieving the store's business objectives and contributing to the overall success of the RIMOWA brand. This role assists in the daily management of the store, with a focus on team leadership, client relations, operational efficiency, and sales performance. The Assistant Store Director serves as a brand ambassador, upholding RIMOWA’s values and image.

Job responsibilities

Sales & Client Management

• Support the Store Director in driving sales by implementing strategies to enhance the customer experience.
• Assist in managing and developing a high-performing sales team.
• Ensure exceptional customer service standards are maintained at all touchpoints.
• Support the cultivation of customer loyalty through CRM tools and personalized service.
• Assist in VIP client management and PR engagements.
• Hospitality and Service Standards: Implement best-in-class hosting and hospitality practices to ensure all guests have the ultimate in-store luxury flagship experience.

Team Leadership & Development

• Assist the Store Director in fostering a positive and productive work environment
• Support the training and coaching of team members to achieve sales goals and service standards
• Provide regular performance feedback and contribute to team-building activities
• Assist in the recruitment and onboarding of new team members

Operational Support

• Assist in overseeing store operations, ensuring efficiency and adherence to company policies
• Support the management of inventory levels and visual merchandising standards.
• Help maintain store presentation and cleanliness.
• Ensure accurate and timely completion of administrative tasks and reporting.
• Support client care services, including repairs, warranties, and exchanges.

Client Care Excellence:

• Post-Purchase Care: Manage client care services, optimizing processes for repairs, warranties, and exchanges.

• Customer Satisfaction: Maintain high standards to enhance overall customer satisfaction and loyalty.

Profile

• University degree (e.g., bachelor's) in a related field.
• Minimum 7 years’ experience, preferably in luxury retail.
• Proven track record in managing a high-traffic store as a leader.
• Strong leadership skills with experience in training and coaching team members.
• Proficiency in digital tools and POS systems.
• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• Strong organizational skills with the ability to multitask effectively.

Additional information

• Salary: $120,000 – $130,000 / year

RIMOWA MAISON

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.