Assistant Store Manager (#169)

Description:

Join Our Team

We're looking for a motivated, customer-focused Assistant Store Manager to help lead one of our hospital gift shops. In this role, you'll support the Store Manager in the day-to-day operation of the store, provide leadership to the team, and ensure an exceptional shopping experience for our customers. When the Store Manager is unavailable, you'll step into the leadership role and oversee all store operations.

At Cloverkey, we believe our work is about more than retail—it's about serving patients, families, visitors, and hospital staff during meaningful moments. We are committed to creating a positive, supportive workplace where our team members can grow, succeed, and make a difference every day.

Our team is guided by five core values: Excellence, Hustle, Integrity, Legacy, and Teamwork.

If you're passionate about customer service, enjoy leading by example, and want to make a positive impact every day, we'd love to have you join our team.

GIFT SHOP HOURS:

Monday-Friday: 8:00 AM - 7:00 PM

Saturday-Sunday: 9:00 AM - 6:00 PM

SCHEDULE:

Wednesday-Sunday 24.25 hours

Wednesday-Friday: 3:00 PM - 7:15 PM

Saturday-Sunday: 12:00 PM - 6:15 PM

What You'll Do

• Support the daily operation of the gift shop and provide leadership during assigned shifts.
• Deliver exceptional customer service and assist customers with purchases and product recommendations.
• Help drive sales by supporting merchandising, promotions, and team performance.
• Assist with training, coaching, and developing team members.
• Maintain a clean, organized, and welcoming store environment.
• Ensure compliance with company policies, hospital requirements, and operational standards.
• Assist with inventory management, receiving shipments, and merchandising.
• Accurately process sales transactions and oversee cash handling procedures.
• Perform opening and closing responsibilities, including securing the store.
• In the absence of the Store Manager, oversee store operations, prepare bank deposits, and ensure the store is properly staffed.

Requirements:

Qualifications

• High school diploma or equivalent required.
• One or more years of retail experience preferred.
• Previous cash handling experience preferred.
• Basic computer and point-of-sale (POS) system experience.
• Previous leadership or supervisory experience (6 months - 1 year) is a plus.

Knowledge, Skills & Abilities

• Strong customer service and communication skills.
• Ability to lead by example and support a positive team environment.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced retail environment.
• Basic math skills and cash handling accuracy.
• Ability to stand for extended periods and perform the physical requirements of the position.

Cloverkey is proud to be Equal Opportunity Employer. We are committed to creating an workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.