Assistant Store Manager (3508)

Summary:

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

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Essential Duties and Responsibilities:

Store Operations

• Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
• Ensure merchandise is attractively displayed to enhance the customer shopping experience.
• Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
• Guarantee the store opens and closes according to policy, including activating security and environmental systems.
• Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.

Customer and Donor Relations

• Provide excellent customer service; ensure staff are courteous and helpful.
• Respond to customer and donor inquiries and complaints professionally.
• Ensure equitable access to merchandise for all shoppers.

Employee Supervision

• Supervise up to 30 store employees.
• Train, schedule, and provide feedback to staff; guide performance improvement as needed.
• Document and recommend personnel actions when necessary.
• Attend management meetings and communicate relevant updates to store staff.

Safety and Compliance

• Maintain a safe, sanitary, and secure store environment.
• Monitor and report safety hazards.
• Train staff on safety and fire prevention protocols.

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Administrative Duties:

• Adhere to established policies and commercial best practices.
• Complete all administrative tasks timely and accurately.
• Support the organization's goals, procedures, and values.

Qualifications:

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.
• Language: English proficiency required (verbal and written); bilingual (English/Spanish) preferred.
• Skills: Excellent communication, organization, interpersonal, and customer service skills.

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Core Competencies:

• Customer Service
• Teamwork & Delegation
• Leadership & Managing People
• Problem Solving
• Written & Oral Communication
• Professionalism & Ethics
• Diversity & Inclusion Awareness
• Safety & Security Awareness
• Attendance & Dependability

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Physical Requirements:

• Regularly required to stand, walk, talk, and hear.
• Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs.
• Requires close, distance, color, and peripheral vision, plus depth perception and focus adjustment.

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Work Environment:

• Moderate noise level typical of a retail setting.