Assistant Store Manager

Key Responsibilities

1. Sales focus

• Able to manage, drive and achieve KPI(s)
• Supervise and motivate team to achieve daily and monthly sales targets.
• Analyze the metiers' sales results monthly to share with Supervisors for performance evaluation and action plan
• Coordinate and execute sales plans, marketing events and promotion programs with the team

2. Customer Service

• Ensure Hermes Client Experience standards are executed in a consistent manner.
• Recommend creative ideas to build/develop a strong regular clientele.
• Regularly evaluate the mystery shopping results and customer service skills of staff.
• Provide coaching to Supervisors on soft skills as and when necessary.
• Identifies and handles client enquiries and complaints when escalated.

3. Operations

• Assist Sales Floor Manager/Store Manager to manage and oversee the daily store operations.
• Ensures store presentation is consistent with the brand image.
• Ensure proper security measures are enforced across processes and store.
• Always ensure a high standard of grooming of all staff in the Boutique.

4. Team Leading

• Responsible for driving a positive team culture and healthy work environment.
• Foster a strong team spirit and always leading in an exemplary manner.
• Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics.
• Monitors, coaching and assists Supervisors for all new staff onboarding.
• Oversee team’s development by providing on-the-job training, product training, soft skills training etc.

5. Other Duties

• Support SA, SSA & Supervisors’ recruitment as and when necessary.
• Provides inputs and assists Sales Floor Manager/Store Manager in management reports.
• Perform yearly appraisals for the team reporting to the individual.
• Perform any other duties that may be assigned from time to time by Sales Floor Manager/Store Manager.