Assistant Store Manager

About Us
Storage X is a new Melbourne self-storage business on a mission to make storage simple, combining smart service, secure spaces, and a people-first approach. We're expanding across south-east and inner Melbourne, with Storage X Northcote and Storage X Bentleigh as our first new launch sites.

The Role
We're hiring two Assistant Store Managers — one for our Northcote facility and one for our brand-new Bentleigh facility, to support the day-to-day running of each site. Working under the direction of the Store Manager, you'll help drive occupancy from the ground up, deliver a great customer experience, and take ownership of delegated tasks. We're looking for someone who enjoys working with people, thrives in a customer-focused environment and takes pride in hitting their KPI targets and delivering great results.

Please indicate your preferred location (Northcote or Bentleigh) when applying.

What You'll Do

• Support the Store Manager in driving revenue growth through consultative sales, and maximising occupancy
• Convert enquiries into rentals, conduct facility tours, and help customers select the right unit for their needs
• Promote and sell ancillary products and services, including packing supplies and truck hire
• Deliver a consistently outstanding customer experience across walk-in, phone, and digital touchpoint
• Support the full customer lifecycle: enquiry, lease documentation, account management, and move-out
• Manage customer accounts including invoicing, payments, and overdue account follow-up
• Support marketing activities including following up leads, sending review requests, and updating tenant records
• Maintain high standards of cleanliness, presentation, and tidiness

What we are looking for

• Minimum 2 years' experience in a customer-facing role within self-storage, retail, hospitality or wholesale, or a similar environment
• A genuine passion for helping customers with a positive can-do attitude
• Sales experience with the ability to convert enquiries and upsell products and services
• Sound conflict resolution skills, with the ability to de-escalate situations calmly and professionally
• Strong computer, administrative, and communication skills
• A proactive, solutions-focused approach and the reliability to manage the centre independently when required
• A current driver's licence. Forklift licence (desirable)

What's On Offer

• Full-time permanent position
• Rotating roster, working every second weekend
• Full self-storage systems and industry training
• Support from an experienced Store Manager and head office team
• The opportunity to be part of something new

If this sounds like the opportunity you've been looking for, we'd love to hear from you – apply today!