Assistant Store Manager

We are looking for a responsible, customer-focused Assistant Store Manager to support the day-to-day operations of our JUSTDOGS pet store. The role involves customer service, billing, pet spa appointment management, online orders, and coordination of home deliveries while ensuring a smooth and pleasant experience for customers and their pets.

Key Responsibilities

• Attend to customers, understand their requirements, and recommend suitable pet products and services.
• Handle billing and POS transactions accurately.
• Manage pet spa appointments , including scheduling, confirmations, and coordination with the spa team.
• Handle online orders , including order processing, coordination, and customer updates.
• Coordinate and manage home deliveries and ensure timely dispatch of orders.
• Handle customer queries, feedback, and complaints professionally.
• Maintain accurate records of sales, appointments, online orders, and deliveries.
• Assist the Store Manager with daily store operations and staff coordination.
• Ensure the store is clean, organized, and well-presented.
• Monitor product availability and assist with inventory-related activities.
• Follow JUSTDOGS' customer service standards, operational procedures, and store policies.
• Support promotional activities and help achieve store sales and service targets.

Skills & Qualifications

• Good communication and customer-service skills.
• Basic computer and billing/POS knowledge.
• Good organizational and coordination abilities.
• Ability to multitask and manage customers, appointments, orders, and deliveries efficiently.
• Positive attitude with a willingness to learn about pet products and pet care.
• Prior experience in retail, pet care, customer service, or store operations will be an advantage.
• Passion for animals and comfort working in a pet-store environment