Assistant Store Manager

Role Overview The ASM is responsible for the day-to-day operational performance of multiple dark stores within an assigned cluster, ensuring smooth inventory flow, fulfillment accuracy, freshness compliance, and customer satisfaction across all outlets under their charge.

Key Responsibilities

• Oversee daily operations across assigned dark stores (staffing, opening/closing, hygiene, SOP compliance)
• Monitor stock levels, chiller inventory, and coordinate replenishment/redistribution across stores with HO and warehouse teams
• Track daily order projections vs. actuals; flag demand spikes or stockouts
• Ensure cold-chain integrity and food-safety compliance (especially for perishable/chicken & meat SKUs)
• Manage store-level P&L: wastage control, shrinkage, labor cost, and OOS minimization
• Lead, train, and performance-manage Store Managers/store staff across the cluster
• Coordinate new store setup, licensing, and launch readiness within the region
• Drive customer experience metrics (delivery TAT, order accuracy, complaint resolution)
• Report daily/weekly operational and stock-visibility metrics to Head Office

Requirements

• 3–6 years in retail/quick-commerce/FMCG operations, ideally multi-store or cluster management
• Experience with perishable/cold-chain inventory is a strong plus
• Strong data orientation — comfortable with spreadsheets, dashboards, daily MIS
• Ability to travel across cluster stores regularly
• Strong people-management and vendor-coordination skills

Skills: cluster management,operations,coordination skills