Assistant Store Manager

The Assistant Store Manager supports the Store Manager in leading the day-to-day operations of the MUSINSA STANDARD Glorietta store and delivering an outstanding customer experience, strong commercial performance, and consistently high operational standards.

As part of the leadership team of the first MUSINSA STANDARD store in the Philippines, the Assistant Store Manager will play an important role in establishing the brand's operating culture, service standards, and ways of working in the local market.

The role acts as the Store Manager's deputy and assumes full responsibility for the store when the Store Manager is not present.

KEY RESPONSIBILITIES

1. Commercial & Sales Performance

• Support the Store Manager in delivering daily, weekly, monthly, and annual sales targets.
• Monitor key store KPIs including sales, conversion, average transaction value, units per transaction, traffic, and category performance.
• Translate daily sales targets into clear goals for the store team and individual sections.
• Monitor trading performance throughout the day and take immediate action when performance is behind target.
• Identify opportunities to improve sales through product placement, staff deployment, customer engagement, and stock availability.
• Build strong commercial awareness across the store team.

2. Floor Leadership & Customer Experience

• Maintain a strong and visible leadership presence on the sales floor.
• Ensure customers receive a consistent, engaging, and efficient MUSINSA STANDARD experience.
• Lead by example in customer interaction and selling behavior.
• Ensure adequate staff coverage across key customer touchpoints, including Women's, Men's, Beauty, fitting rooms, and cashier areas.
• Resolve customer concerns and escalations quickly and professionally.
• Continuously identify opportunities to improve the customer journey.

3. People Leadership

• Lead, motivate, coach, and develop Section Heads, Sales Associates, Cashiers, and Stockroom Associates.
• Conduct daily team briefings covering sales targets, product priorities, promotions, operational updates, and service expectations.
• Support staff scheduling and deployment based on expected traffic and trading patterns.
• Provide regular performance feedback and coaching.
• Identify high-potential employees and development opportunities.
• Support performance management and corrective actions when required.
• Help build a high-energy, accountable, collaborative store culture.

4. Merchandise & Visual Execution

• Ensure merchandise is presented according to MUSINSA STANDARD visual merchandising guidelines.
• Work closely with the VM team and Section Heads to execute product launches, seasonal changes, campaigns, and floor moves.
• Ensure key products, new arrivals, and promotional merchandise receive appropriate visibility.
• Monitor product availability on the sales floor and ensure timely replenishment from the stockroom.
• Provide structured feedback to the Store Manager and Merchandising team on customer reactions, product performance, sizing, and emerging trends.

5. Inventory & Stock Management

• Maintain high standards of stock accuracy and inventory control.
• Ensure efficient receiving, replenishment, transfer, and stockroom processes.
• Monitor fast-moving and low-stock items and escalate availability issues.
• Support cycle counts, physical inventory counts, and stock investigations.
• Minimize shrinkage, stock loss, and inventory discrepancies.
• Ensure damaged and defective merchandise is properly recorded and handled.

6. Store Operations

• Support all opening and closing procedures.
• Ensure POS, cash handling, returns, exchanges, and payment procedures are correctly followed.
• Maintain store cleanliness, organization, safety, and maintenance standards.
• Ensure fitting rooms, cashier areas, stockrooms, and staff areas operate efficiently.
• Coordinate operational issues with relevant ACX Retail support functions.
• Ensure compliance with company SOPs, policies, and local regulatory requirements.

7. Loss Prevention & Compliance

• Maintain strong awareness of potential stock loss, fraud, and operational risks.
• Ensure adherence to cash-control and inventory-control procedures.
• Escalate unusual transactions, inventory discrepancies, or security concerns.
• Support investigations and corrective actions where required.
• Ensure the team understands and consistently follows company policies and procedures.

8. Store Leadership

• Act as Store Manager when the Store Manager is absent.
• Make appropriate operational and commercial decisions to protect sales and customer experience.
• Ensure clear communication between the Store Manager, Section Heads, and wider store team.
• Support the Store Manager in preparing store performance updates and action plans.
• Contribute to establishing best practices that can later be replicated across future MUSINSA STANDARD stores in the Philippines.

KEY PERFORMANCE INDICATORS

Performance will be measured against a combination of commercial and operational KPIs, including:

• Sales vs. budget
• Conversion rate
• Average transaction value / basket size
• Units per transaction
• Stock availability and replenishment
• Inventory accuracy
• Shrinkage / stock loss
• Customer experience and service standards
• Staff productivity and attendance
• VM and operational compliance
• Team development and retention

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree preferred.
• Minimum 4–6 years of retail experience, with at least 2 years in a supervisory or management role.
• Experience in fashion, apparel, beauty, lifestyle, or other high-volume specialty retail strongly preferred.
• Experience managing a large store, department, or significant retail team is an advantage.
• Strong understanding of retail KPIs and store economics.
• Comfortable working in a fast-paced, high-traffic retail environment.
• Experience with POS, inventory management, scheduling, and store operating systems.

KEY COMPETENCIES

• Strong floor leadership
• Commercial and KPI driven
• Customer focused
• Hands-on and operationally disciplined
• Strong people management and coaching capability
• Good judgment and problem-solving skills
• Strong communication skills
• High attention to detail
• Comfortable making decisions in a fast-moving environment
• Passion for fashion, retail, and contemporary consumer trends

IDEAL CANDIDATE PROFILE

We are looking for a hands-on retail leader rather than an office-based administrator.

The ideal candidate enjoys being on the sales floor, understands what drives store performance, can energize a team, and is comfortable taking ownership when things are not going according to plan.

They should combine the operational discipline of an experienced retailer with the energy and curiosity required to launch and build a new international fashion brand in the Philippines.

Work Location: In person