Assistant Store Manager

Role: Assistant Store Manager
Function: Store / Dark Store Operations
Industry: Quick Commerce / E-commerce / Logistics
Experience: 15 Years

Role Overview

We are looking for an experienced Assistant Store Manager with hands-on experience in Dark Store and Last-Mile Operations. The role will be responsible for supporting day-to-day store operations, ensuring smooth order fulfillment, managing inventory and coordinating with delivery partners to achieve operational and delivery SLAs.

The ideal candidate should be comfortable working in a high-volume, fast-paced dark store environment and have strong ownership of store-level performance.

Key Responsibilities

1. Dark Store Operations

• Manage day-to-day operations of the assigned dark store.
• Ensure smooth execution of inbound, putaway, picking, packing and dispatch activities.
• Monitor order processing and ensure orders are fulfilled within defined SLAs.
• Coordinate with the Store Manager and operations team to achieve daily targets.
• Identify operational bottlenecks and take corrective action.

2. Last-Mile Operations

• Coordinate with delivery partners/riders to ensure timely order dispatch.
• Monitor rider availability, deployment and productivity.
• Ensure smooth handover of orders from the dark store to delivery partners.
• Resolve rider, order and dispatch-related operational issues.
• Track delivery performance and support improvement in TAT and SLA adherence.

3. Inventory Management

• Monitor stock availability and inventory accuracy.
• Ensure proper receiving, putaway and stock movement.
• Conduct regular cycle counts and physical stock checks.
• Identify and resolve inventory discrepancies, damages and shortages.
• Ensure proper storage and handling of products.

4. Team Management

• Supervise store associates, pickers, packers and delivery partners.
• Allocate manpower based on order volumes and operational requirements.
• Monitor attendance, productivity and performance.
• Conduct shift briefings and ensure SOP adherence.
• Support training and onboarding of new team members.

5. Store Performance & KPIs

• Monitor key store-level metrics including:

• Order fulfillment rate

• Picking and packing productivity

• Dispatch TAT

• Inventory accuracy

• Rider availability

• Rider productivity

• Cancellation rate

• SLA adherence

• Store productivity

• Prepare daily performance reports and highlight operational gaps.

6. Process & Compliance

• Ensure compliance with company SOPs and operational processes.
• Maintain 5S, housekeeping and safety standards within the store.
• Ensure proper handling of inventory and equipment.
• Conduct regular process checks and support audits.

7. Stakeholder Coordination

• Coordinate with Store Manager, City Operations, Last Mile, Inventory, HR and central operations teams.
• Ensure timely resolution of operational escalations.
• Support store-level initiatives to improve productivity and customer experience.

Required Skills & Qualifications

• 25 years of experience in Dark Store, Last Mile, Quick Commerce, E-commerce or Logistics Operations.
• Mandatory hands-on experience in Dark Store Operations.
• Strong understanding of Last-Mile Operations and Delivery Partner Management.
• Experience in inventory and store operations.
• Good understanding of operational KPIs and SLA management.
• Strong team-handling and problem-solving skills.
• Good communication and coordination skills.
• Comfortable working in rotational shifts and high-volume environments.
• Strong ownership and accountability.

Preferred Candidate Background

Candidates from Quick Commerce, E-commerce, Logistics and Last-Mile organizations with experience in:

• Dark Store Operations
• Last-Mile Operations
• Store Operations
• Rider/Delivery Partner Management
• Inventory Management
• Order Fulfillment
• Hub Operations

Relevant Job Titles

• Assistant Store Manager
• Assistant Manager – Dark Store
• Assistant Manager – Store Operations
• Dark Store Supervisor
• Store Operations Executive
• Last Mile Operations Manager
• Hub Operations Manager
• Shift Manager
• Operations Lead