Assistant Store Manager

WHO WE ARE

Sandbox VR is the world's most advanced virtual reality experience, on a mission to bring people closer together through world-class immersive entertainment. Guests step into our stores, strap into full-body motion tracking gear, and become the stars of their own adventure — battling on the high seas, surviving a zombie apocalypse, or venturing into space, all with a group of friends by their side.

Since launching in 2017, we have become the leader in location-based VR, and we are just getting started. As we expand globally and establish our NYC presence, we are looking for people who value humility, and building a collaborative environment, ensuring that our guests and teammates all win collectively. If that sounds like you, join us as we build the future of entertainment.

WHAT YOU'LL BE DOING

Deliver an Incredible Guest Experience: assist the General Manager in the day-to-day operations of your store, ensuring an incredible guest experience for every person that walks into your store.

Maximize Store Profitability: assist the General Manager in planning on executing on local marketing for your location, to maximize occupancy and revenue.

Building and Developing Store Staff: assist the General Manager in all HR matters including hiring, supervising, training and termination of staff if needed.

Technical Support and Troubleshooting: support the General Manager in all aspects of monitoring, managing and troubleshooting any technical issues that may arise in day to day operations.

Manage and Oversee Safety Programs: responsible for overseeing and managing all safety protocol and policies.

WHO WE'RE LOOKING FOR

• Leadership Experience: this is a retail leadership position, so you should have a minimum of an AA degree (BA or BS desired), or 5 years relevant experience at the operations management level in a retail or hospitality industry. Ensure high team performance, morale, and guest service standards.
• Customer Service: Delivering an exceptional experience to all of our guests is the most important thing we can do in our company, so you should have some basic retail, customer service or hospitality experience. You’ll need to communicate and present clearly and warmly, and mostly importantly demonstrate extreme empathy to the needs of our guests and our staff alike. You’ll be expected to maintain a professional appearance, and have excellent telephone manners and interpersonal skills.
• Basic Business Literacy: As a lead in our retail store, you must have basic math and business skills, including understanding of profit and loss statements. You must be extremely organized and understand how to plan for the future. You are also proficient in the MS Office / GSuite, especially MS Excel.
• IT & Technical Fluency: You should have basic IT and technical skills in order to troubleshoot technical support issues during day to day operations.
• Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of times. You’ll also occasionally be required to bend, lift (up to 40 lbs) and/or take the stairs. You’ll also need strong close distance hand eye coordination and dexterity in order to handle technical support tasks.
• Hustle & Work Ethic: We are building the future of entertainment, so we are looking for a team member that understands the hustle, urgency, and work ethic required to bring something new to the world. You should be a strong problem solver who has a track record of good judgment, and can learn independently and quickly on the job to master our platform technically and operationally.

BENEFITS

• Paid time off & sick time
• 401(k)
• Medical, dental, vision, life, and disability insurance
• Promotion potential — we're growing, and we want you to grow with us
• Referral bonus program
• Employee discounts and perks

Note: Evening and weekend availability may be required depending on business needs.

Pay: $22.00 - $28.00 per hour

Application Question(s):

• What interests you about this Assistant Store Manager role, and what do you think you'd bring to the role?

Experience:

• Retail/Hospitality/Operations Management: 5 years (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person