Assistant Store Manager

Assistant Manager - Swindon Designer Outlet

Your Title:

Assistant Store Manager

Who are we?

In the UK, we’re proud to operate as Tefal, a leading UK brand, specialising in small Electrical Appliances and Cookware. We’re big on air fryers, pressure cookers, blenders, steam irons, vacuum cleaners and many more. And of course, frying pans with the thermo-signal (red circles in the middle). We’re thrilled to be partnered with the famous chef, Jamie Oliver and collaborate with other brands like Nespresso as part our fantastic range of coffee machines.

We’re part of Groupe SEB, the global player in this market, with 400 million products flying off the shelves every year. We’re everywhere, you can’t miss us – we’re in over 150 countries, over 1,200 stores with more than 40 amazing brands.

As well as our products being sold in major retailers, we operate 7 Tefal stores in the UK and 1 store in Ireland. Tefal stores have been long-established up and down the country, with our longest-established store celebrating its 25th anniversary.

We’re proud to be accredited as a Great Place to Work, in 2022 and 2024 and are continuously looking to improve what we do – join us to play your part!

What you’ll be getting up to:

Join as a dynamic Assistant Manager, helping lead a fantastic team, training staff to create a memorable customer experience and making sales. You’ll report to the Store Manager and support the wider team with the day-to-day hustle and bustle of this well-established store!

What we need you to do:

• Lead by example on the shop floor, inspiring the team to exceed sales targets and deliver outstanding customer service.
• Take charge of the store confidently in the Store Manager’s absence.
• Support recruitment, onboarding, coaching and ongoing development of Supervisors and Sales Advisors.
• Ensure the team builds and maintains strong product knowledge.
• Motivate the team with a positive, customer-first attitude and encourage a culture of continuous improvement.
• Welcome every customer warmly and create memorable, engaging shopping experiences.
• Analyse store performance and take proactive action to boost results.
• Ensure stock accuracy through regular audits and strong operational control.
• Champion all health & safety standards, ensuring a safe and compliant working environment.

What we need from you:

• Proven experience as a Senior Supervisor or Assistant Manager in a busy retail environment.
• Customer-focused mindset with a passion for delivering best-in-class service.
• Focused on achieving targets and motivated by delivering strong financial results
• Clear communicator, able to manage expectations in store and communicate performance.
• Ability to plan, organise and manage your own workload and that of others.
• IT literate and competent use of Microsoft Office packages.
• Strong leadership with a focus on mentoring and influencing your team.
• A positive outlook with a can-do attitude.

What’s in it for me?

• Opportunity for a monthly performance bonus for your amazing efforts.
• Benefit from boosted pension contributions for a secure future. A whopping 6% contribution from us and 4% from you.
• Working 5 days over 7, as business needs require, enjoying every other weekend off to recharge and relax.
• Smile brightly with dental and private healthcare options.
• Earn more holidays as you grow with us.
• Enjoy fantastic staff discounts on premium products.
• Access our supportive Employee Assistance for any of life’s challenges.

EO Statement:

Groupe SEB UK is an equal opportunities employer committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and are dedicated to eliminating discrimination and promoting equality of opportunity throughout our organisation. Join us in our mission to build a culture where everyone feels valued, respected, and empowered to succeed.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Private medical insurance
• Sick pay

Application question(s):

• Where do you reside? Please state a location (i.e Swindon, Oxford etc).
• Are you available to work 5 days across 7? (including working weekends).

Experience:

• Senior Store Supervisor/Assistant Manager: 2 years (required)
• Retail sales: 3 years (preferred)
• Customer service: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person