Assistant Store Manager

Key Responsibilities

Store Operations

• Assist in managing daily store operations and coordinate with department leads.

• Ensure compliance with company SOPs, hygiene and brand standards.

• Assist in resolve daily operational issues.

• Lead, coach and develop store employees and Department Leads.

• Monitor staff roster and attendance.

• Support recruitment, onboarding and staff development with HR.

Customer Experience

• Maintain premium customer service standards.

• Handle and resolve customer complaints professionally.

Inventory & Supply Chain

• Monitor inventory accuracy, stock availability through Panda.

• Support stock replenishment, stocktakes and cycle counts.

• Monitor stock shrinkage and report discrepancies.

Panda System & Reporting

• Monitor daily Panda reports, including sales, stock, POS transactions, errors, voids and discounts.

• Ensure compliance with Panda SOPs and support staff training.

Quality & Freshness

• Conduct regular walks and monitor expiry control.

• Ensure proper product presentation, quality and hygiene standards.

Requirements:

• Minimum 2–3 years of retail/store operations experience, preferably with supervisory experience.

• Supervisory or team leadership experience

• Good knowledge of inventory and retail operations

• Willing to work shifts, weekends and public holidays