Assistant Store Manager

MISSION: Furnish Hope enhances lives with furnishings & household essentials.

VISION: Transforming lives with the gift of hope.

Our work environment includes:

• Rewarding and engaging community service work
• Consistent team connection
• Regular community events
• Dynamic atmosphere
• Fast-paced, physically active atmosphere
• Values-based environment

JOB SUMMARY:

The Assistant Store Manager plays a key role in supporting the daily operations of Furnish Hope & Home. This position works alongside the Store Manager to create an exceptional shopping experience, lead volunteers, maintain an inviting and organized sales floor, and maximize revenue to support Furnish Hope's mission.

The Assistant Store Manager serves as a hands-on leader who helps ensure operational excellence, supports merchandising efforts, assists with inventory management, manages FH&H online backstock listings and customer communication, and fosters a welcoming environment for customers, donors, volunteers, and community partners.

ESSENTIAL JOB FUNCTIONS:

1. Volunteer, Customer & Community Engagement

• Provide outstanding customer service and ensure every guest feels welcomed and valued.
• Support volunteer onboarding, training, and day-to-day guidance in partnership with the Volunteer Coordinator and Store Manager.
• Assist with volunteer meetings and engagement activities.
• Build meaningful relationships with volunteers, customers, and donors.
• Serve as a positive ambassador for Furnish Hope's mission within the community.
• Help resolve customer concerns and volunteer challenges professionally and promptly.

2. Store Operations & Merchandising

• Assist the Store Manager in the day-to-day operation of the storefront.
• Maintain a clean, organized, safe, and visually appealing retail environment.
• Support merchandising efforts, including product placement, displays, seasonal transitions, and inventory rotation.
• Assist with receiving, pricing, staging, and displaying donated items.
• Monitor sales floor inventory levels and communicate restocking needs.
• Help maintain accurate inventory systems and store organization.

3. Sales & Revenue Growth

• Support store sales goals through excellent customer service and effective merchandising.
• Manage FH&H website backstock and online furniture listings to expand customer access to available inventory and support sales.
• Photograph backstock furniture and home furnishings, ensuring images are clear, appealing, and accurately represent each item.
• Create and publish website listings with accurate, engaging descriptions, pricing, dimensions, condition details, and other relevant product information.
• Keep online inventory current by adding new items promptly and updating or removing listings as items are sold or availability changes.
• Manage customer inquiries related to online inventory, responding promptly and professionally to questions about availability, dimensions, condition, purchasing, and pickup.
• Coordinate and schedule appointments for customers who would like to view backstock items in person.
• Be available and on-site for scheduled customer appointments to facilitate the viewing and sale of backstock items, including greeting customers, answering questions, processing purchases, and coordinating pickup as needed.
• Proactively follow up with interested customers when appropriate to help move inquiries toward completed sales.
• Coordinate with the Store Manager, storefront team, and warehouse team to ensure online inventory is accurately represented and accessible for scheduled customer appointments.
• Ensure the online backstock experience reflects the same hospitality, customer service, and professionalism customers experience in the FH&H storefront.

4. Team Leadership & Operational Support

• Serve as the lead point person in the absence of the Store Manager.
• Model Furnish Hope's values and expectations for volunteers and staff.
• Assist with opening and closing procedures, cash handling, and daily operational tasks.
• Support communication between the storefront, warehouse, and leadership team.
• Participate in team meetings and contribute ideas for operational improvements.
• Help ensure policies, procedures, and safety standards are consistently followed.

QUALIFICATIONS:

• Passion for Furnish Hope's mission and commitment to serving families in need.
• Previous retail, customer service, merchandising, or team leadership experience preferred.
• Strong interpersonal and communication skills.
• Ability to lead and motivate volunteers in a positive and encouraging manner.
• Excellent organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Comfortable with technology, point-of-sale systems, website content management, online product listings, photography, and social media platforms.
• Ability to lift and move furniture and home furnishings as needed.
• Flexible, adaptable, and solution-oriented mindset.

SUCCESS IN THIS ROLE LOOKS LIKE:

• A welcoming, organized, and visually appealing storefront.
• Strong volunteer engagement and retention.
• Excellent customer experiences and positive community relationships.
• Consistent support of sales and revenue goals.
• Online backstock is consistently photographed, listed, and kept current; customer inquiries are responded to promptly; scheduled viewing appointments are reliably staffed; and customers receive attentive service from initial inquiry through completed sale.
• Effective collaboration with the Store Manager, warehouse team, and volunteers.
• A store environment that reflects the excellence, hope, and mission of Furnish Hope.

BENEFITS:

• Accrued personal time
• Employer matches up to 3% in a retirement account
• Employee discount when purchasing FH resale items

EMPLOYMENT AT WILL:

• Nothing in this job description alters in any way the at-will nature of the employment relationship.
• Either the employee or Furnish Hope may terminate employment at any time with or without notice or cause.

TIMELINE: This job will be posted until the position has been filled. We are seeking a great cultural fit and the appropriate qualifications.

DISCLAIMER: The above statements describe the general nature and level of work the person assigned to this classification performs. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their typical responsibilities occasionally, as needed.

ABOUT US:

Furnish Hope's story traces back to October 2018 when Founder and Executive Director, Megan Martin, took a step of faith, despite the trying circumstances her family had recently overcome. The vision was to bring hope to local families restarting a home by providing basic essentials at no cost. This began a journey to start furnishing homes in March of 2019 that would far exceed the original vision. Rooted in the belief that leading in love is the best way to live out their faith and that nobody should feel shame due to their circumstances, Furnish Hope established Central Oregon’s only furniture bank, one that would grow to serve all three counties of Deschutes, Jefferson, and Crook. This journey of love, compassion, and dedication continues to shape Furnish Hope's legacy, significantly impacting thousands of lives.

Pay: $24.00 - $26.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person