Assistant Store Manager

Location: Milan, Italy

Type: Full-Time, fixed term (October to February)

Hours: as per store hours (flexibility required for shifts)

About The brand

Italian luxury womenswear brand, ready to wear & accessories.

Your Role

1. Sales & Business Development:

• Deliver an outstanding customer experience through personalized service and styling advice.
• Process transactions accurately and efficiently
• Support store manager with driving and maximizing boutique sales performance to achieve monthly and yearly targets.
• Support Store manager with monitoring key performance indicators (KPIs) and provide regular reports to senior management, identifying opportunities and challenges.

2. Client Relationship Management (Clienteling) & customer service :

• Cultivate and nurture relationships with VIP clients and develop a loyal client base.
• Support with clienteling activities, encouraging the team to build meaningful, long-term relationships with clients.
• Personally engage with top clients, providing them with personalized service and exclusive access to new arrivals and events.

3. Team management:

• Support store manager to conduct regular training sessions on customer service, product knowledge, and sales techniques.
• Support store manager to manage staff schedule, ensuring sufficient coverage during peak hours and seasonal high-demand periods.

4. Store Operations & Administration:

• Support with daily operations, including opening and closing procedures, cash handling, and inventory management.
• Work with the rest of the team to maintain an organized, efficient back-of-house area, ensuring accurate stock levels and timely replenishment of items.
• Support manager to coordinate with headquarters on inventory needs, store supplies, and any maintenance issues.

5. Visual Merchandising & Boutique Presentation:

• Maintain the highest standards of visual merchandising and store presentation
• Support with seasonal visual changes, special promotions, and window displays to maintain a fresh, inviting store environment.

8. Event Planning & In-Store Experiences:

• Support manager with planning and coordinating in-store events, such as collection launches, VIP shopping sessions, and exclusive previews.

What We’re Looking For

• 3 years’ experience in high end retail
• Passionate about luxury fashion and retail
• Strong communication and interpersonal skills
• Fluent in English; Spanish and additional languages are a plus
• Highly adaptable and able to work in a fast-paced environment
• Team player with a proactive and positive attitude
• Detail oriented & analytical
• Availability to work flexible shifts, including evenings and weekends

How to Apply

If you are a motivated leader with a passion for luxury retail and customer service excellence, please submit your CV and a cover letter detailing your relevant experience and interest in this role