Assistant Store Manager

Store Manager

Woodstock Furniture & Mattress Outlet

Position Summary

The Store Manager is responsible for the overall leadership, performance, and day-to-day operation of the store. This position leads the sales team, develops employees, drives sales performance, delivers an exceptional customer experience, and ensures the store operates efficiently and professionally.

The Store Manager is expected to lead by example and create a positive, accountable, and team-focused environment while supporting Woodstock Furniture & Mattress Outlet’s mission and core values of Humility, Integrity, Constant Improvement, and Service.

Key ResponsibilitiesSales Leadership & Performance

• Lead the store team to achieve company sales, profitability, and performance goals.
• Establish and communicate individual and store sales goals.
• Monitor key sales metrics, including written sales, close ratio, average sale, traffic, protection plans, warranties, and other established KPIs.
• Review sales performance regularly and provide leadership with updates, forecasts, and areas of opportunity.
• Maintain a strong presence on the sales floor and assist associates with customers when needed.
• Ensure customers are greeted, assisted, and provided with a high level of service.
• Promote repeat business, referrals, and long-term customer relationships.
• Hold associates accountable for following company sales processes, policies, and procedures.

Team Leadership & Development

• Recruit, interview, hire, onboard, and develop high-performing team members.
• Ensure appropriate staffing levels based on store traffic and business needs.
• Provide ongoing coaching, feedback, and performance management.
• Conduct regular one-on-one coaching and performance discussions with employees.
• Identify performance concerns and develop appropriate improvement plans when necessary.
• Recognize strong performance and celebrate team successes.
• Facilitate ongoing training in sales, customer service, product knowledge, systems, and operational procedures.
• Ensure new employees receive appropriate training and are prepared before independently assisting customers.
• Build a positive culture of teamwork, accountability, development, and continuous improvement.

Customer Experience

• Ensure every customer receives professional, knowledgeable, and friendly service.
• Assist in resolving escalated customer concerns quickly and professionally.
• Monitor the sales floor to identify customers who need assistance.
• Address customer compliments and complaints appropriately and communicate concerns to the appropriate team members.
• Ensure employees provide accurate information and follow through on customer commitments.

Store Operations

• Oversee the daily operation and overall appearance of the store.
• Regularly walk the sales floor to identify customer service, merchandising, signage, tagging, product damage, and operational concerns.
• Ensure merchandise is accurately tagged, priced, and displayed.
• Coordinate with appropriate departments to replace sold or removed merchandise and maintain a full, customer-ready showroom.
• Oversee cashier operations and ensure proper scheduling, performance, and adherence to procedures.
• Ensure store administrative processes and company systems are completed accurately and on time.
• Support merchandise transfers, receiving, inventory movement, and physical inventory processes as needed.
• Maintain accurate traffic counts and other required store reporting.

Performance & Accountability

• Establish clear expectations and hold employees accountable for performance, attendance, customer service, and company procedures.
• Address employee concerns and workplace conflicts promptly and professionally.
• Partner with Human Resources and senior leadership regarding employee relations, performance management, hiring, and other personnel matters.
• Participate in employee evaluations and development planning.
• Maintain professional working relationships across all departments and locations.

Qualifications

• Previous retail management or sales leadership experience required.
• Furniture, mattress, or home furnishings experience preferred.
• Proven ability to lead, coach, motivate, and develop a sales team.
• Strong understanding of sales performance metrics and goal setting.
• Excellent communication, leadership, and conflict-resolution skills.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Comfortable using sales, reporting, and business management systems.
• Ability to work a flexible retail schedule, including weekends and holidays as business needs require.

Leadership Expectations

The Store Manager is expected to be an active leader who is visible and engaged with employees and customers. Success in this position requires balancing sales performance, employee development, operational excellence, and customer satisfaction.

Additional Responsibilities

The Store Manager may be asked to perform additional duties based on business needs and is expected to support the overall success of the store and company through teamwork, flexibility, and professional leadership.

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person