Assistant Store Manager

Job Overview

Techtronics is a fast-growing NYC electronics repair and technology company with over 12 years in business. We are looking for an ambitious, organized, and customer-focused Assistant Store Manager to help lead daily store operations, manage repair workflow, and grow with our company.

This is a leadership-focused role for someone who enjoys technology, takes ownership, and knows how to keep a busy repair store running smoothly. You will work closely with technicians to manage repair tickets, customer communication, priorities, and projects—while also being able to step in for hands-on device diagnosis and repair when needed.

Duties

• Help manage daily store operations, staff workflow, opening/closing, and customer escalations
• Manage repair tickets from check-in through completion, ensuring accurate notes, estimates, updates, and timely follow-up
• Coordinate repair priorities, projects, and workload with technicians
• Help customers understand device issues, repair options, pricing, and turnaround times
• Maintain strong ticket documentation, device organization, and customer communication
• Support sales of repairs, accessories, devices, and related services
• Assist with inventory, store presentation, and keeping the front counter and repair workflow organized
• Step in to diagnose and repair phones, tablets, computers, game consoles, and other devices when needed
• Help train, support, and hold team members accountable to Techtronics service standards

Skills

• Previous assistant manager, store manager, operations, customer-service, retail, or sales leadership experience preferred
• Hands-on electronics repair experience is required
• Ability to diagnose and repair common issues with iPhones, Android devices, iPads/tablets, MacBooks, Windows laptops, or game consoles
• Strong organization and follow-through; comfortable managing multiple tickets, customers, and priorities at once
• Excellent communication skills with customers and team members
• Reliable, detail-oriented, professional, and calm under pressure
• Comfortable using POS systems, repair-ticket software, email, messaging platforms, and computers
• Full-time availability, including weekends

This Assistant Store Manager role is perfect for motivated individuals eager to grow their leadership capabilities while making a tangible impact on store success. We value energetic professionals who thrive in fast-paced environments and are committed to delivering outstanding retail experiences.

Pay: $21.00 - $27.10 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person