Assistant Store manager

Job summary

We are seeking an experienced Assistant Store Manager to support daily store operations, drive sales performance, ensure excellent customer service, manage inventory, supervise staff, and maintain operational standards. The successful candidate will act as second-in-command and oversee store operations in the Store Manager’s absence.

Min Qualification: Degree Experience Level: Senior level Experience Length: 5 years Language Requirement: English Work Type: Full Time Working Hours: 8 to 5 Applicant Location: Nigeria

Job descriptions & requirements

Responsibilities:

• Support the Store Manager in achieving sales, profitability, and operational targets.
• Monitor daily store performance, identify gaps, and implement corrective actions.
• Ensure product availability, proper merchandising, stock replenishment, and inventory accuracy.
• Control shrinkage, damages, expiry, wastage, and stock discrepancies.
• Maintain high standards of customer service, hygiene, store presentation, and safety.
• Supervise, coach, and coordinate staff to ensure productivity and effective shift deployment.
• Handle customer complaints and ensure timely resolution of operational issues.
• Ensure compliance with company policies, SOPs, cash controls, and regulatory requirements.
• Prepare and review sales, stock, staffing, and operational reports.
• Assume responsibility for store operations in the Store Manager’s absence.

Requirements:

• HND in Business Administration, Retail Management, Management Sciences, or a related field.
• Minimum of 5 years’ experience in retail, FMCG, or store operations, including supervisory or management responsibilities.
• Proven experience in inventory management, sales monitoring, and team supervision.
• Strong leadership, problem-solving, and customer service skills
• Proficiency in Microsoft Excel, POS systems, and retail reporting tools.
• Ability to work rotational shifts, including weekends and public holidays.

Key Competencies:

• Retail operations and sales performance management
• Inventory and shrinkage control
• Staff supervision and workforce planning
• Customer relationship and complaint management
• Reporting, compliance, and operational discipline

Location: Lekki, Lagos

Remuneration: NGN 1,000,000 Gross monthly