Assistant Store Manager

We are looking for friendly, customer oriented, and enthusiastic people to join the Costello's Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position Summary: Assistant Managers assist the Store Managing Partner control the day-to-day operations of their store, including but not limited to the direction of store operations, finances, hiring, budgeting, supply place, and generating new business.

Job Functions:

• Hold associate staff accountable to their responsibilities and company standards
• Staff development and training
• Address and handle customer complaints
• Communicate sales goals, company announcements, and store financials with staff
• Merchandise and price products to company standards
• Inventory control
• Monitor and grow new and old Business to Business Accounts
• Assist Managing Partner with hiring, onboarding, and training of new associates
• Assist Managing Partner with scheduling and payroll
• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers’ questions and provide information on procedures and policies
• Be at your workstation on time
• Be “customer ready” whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of staff
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Physical Requirements

• Walking; Frequent; Flat surfaces from point to point
• Standing; Constant; All work performed on feet
• Sitting; None
• Stooping; Frequent; To pick up cartons at floor level
• Reaching; Frequent; To a height of 6 feet
• Lifting; Frequent; Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity; Frequent; Must be able to use at least one hand to operate register and complete paperwork
• Pushing / Pulling; Frequent; Move hand jacks from place to place
• Carrying; Frequent; Up to 50 lbs., up to 10 feet, occasionally more
• Climbing; In-frequent; Stairs in storage rooms; ladders
• Vision; Constant; Read labels, recognize boxes, safety in working
• Hearing; Constant; Safety signals

The content of this job description is subject to change without prior notice.

Costello’s Ace Hardware is an equal opportunity employer.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance

Experience:

• Retail management: 1 year (Required)
• Retail sales: 1 year (Required)
• Supervising: 1 year (Required)
• Customer Service: 1 year (Preferred)

Work Location: In person