Assistant Store Manager

At Scooter’s Coffee, we believe in serving amazing drinks, creating memorable experiences, and making people’s days better one cup at a time! We’re looking for a motivated, energetic, and dependable Assistant Manager who is passionate about leading a team, delivering exceptional customer service, and helping our store succeed.

Position Overview

The Assistant Manager works closely with the Store Manager to lead daily operations, support team development, and maintain high standards for drink quality, speed of service, and guest satisfaction. This role is ideal for someone who enjoys a fast-paced environment, takes initiative, and leads by example.

We’re looking for a leader who can motivate others, hold the team accountable, and create a positive workplace where employees feel supported and guests want to return.

Key Responsibilities

• Team Leadership: Lead by example, motivate team members, and create a positive, energetic work environment.
• Daily Operations: Help oversee opening and closing procedures, shift execution, cleanliness, organization, and overall store readiness.
• Guest Experience: Ensure every guest receives friendly, fast, and accurate service while addressing concerns professionally.
• Drink Quality: Maintain Scooter’s Coffee standards by ensuring drinks are made correctly, consistently, and with quality ingredients.
• Speed of Service: Coach team members on working efficiently and maintaining quick drive-thru times without sacrificing quality or hospitality.
• Training and Development: Assist with onboarding, training, and coaching team members to build confidence and improve performance.
• Sales and Performance: Encourage upselling, promote featured products, and help the store achieve sales and average-ticket goals.
• Accountability: Communicate expectations clearly, provide constructive feedback, recognize great performance, and address concerns when needed.
• Inventory and Cleanliness: Assist with inventory management, restocking, waste control, and maintaining food safety and cleanliness standards.
• Communication: Partner with the Store Manager to communicate updates, resolve operational challenges, and keep the team informed.

Qualifications

• Previous leadership or supervisory experience preferred.
• Experience in food service, retail, hospitality, or a fast-paced customer service environment is a plus.
• Strong communication, organization, and problem-solving skills.
• Ability to motivate a team while maintaining high standards and accountability.
• Positive attitude and a genuine passion for customer service.
• Comfortable multitasking and making decisions in a fast-paced environment.
• Dependable, adaptable, and willing to step in wherever needed.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed.
• Ability to perform the physical requirements of the role, including standing for extended periods and lifting or moving supplies within company guidelines.

What We’re Looking For

Our ideal candidate is someone who takes ownership of their shifts, communicates effectively, and understands that great leadership is about more than getting the job done. They know how to balance speed, quality, and hospitality while helping their team grow.

We want someone who brings positive energy to work, leads by example, holds themselves and others accountable, and takes pride in creating an environment where both employees and guests feel valued.

Why Join Scooter’s Coffee?

• Opportunity to grow your leadership and management skills.
• Hands-on experience in store operations and team development.
• A fast-paced, team-oriented work environment.
• Opportunities for advancement within the company.
• The chance to make a positive impact on your team and your community.

Ready to Join the Team?

If you’re a natural leader who loves working with people, thrives in a fast-paced environment, and wants to help a team succeed, we’d love to hear from you!

Apply today to join our Scooter’s Coffee team and help us make every day a little brighter, one cup at a time!

Pay: From $14.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person