Assistant Store Manager – Front End & Administration

Snow’s Family Market – Mercer, Wisconsin

Pay: $17–$20 per hour, depending on experience
Full-Time or Part-Time Opportunities Available

Snow’s Family Market is looking for a dependable, customer-focused individual to join our team as an Assistant Store Manager – Front End & Administration.

The primary focus of this position is helping manage the front end of the store by coordinating staff, maintaining strong customer service, and keeping checkout operations running smoothly. This is a hands-on leadership role, so some cashiering and direct customer service are part of the job, but the position also includes meaningful administrative and office responsibilities.

What You’ll Do

• Coordinate front-end staffing, breaks, and daily assignments.
• Help ensure customers receive prompt, friendly, and efficient service.
• Supervise, support, and assist front-end employees throughout the shift.
• Step in on registers or assist customers when traffic or staffing needs require it.
• Handle customer service issues and basic cash-office responsibilities.
• Train new cashiers and help monitor employee performance.
• Assist with new-hire paperwork and employee onboarding.
• Maintain employee records, forms, and front-end paperwork.
• Answer phones, handle customer inquiries, and assist with basic office work.
• Help maintain pricing, signage, and other store communications.
• Assist management with special projects and routine administrative work.
• Help maintain clean, organized, and well-supplied front-end areas.
• Assist elsewhere in the store when business needs require it.

What We’re Looking For

• Previous retail, customer service, supervisory, or office experience preferred.
• Strong communication, organization, and customer service skills.
• Dependable, punctual, and able to take initiative.
• Comfortable providing direction and support to other employees.
• Able to balance customer-facing, administrative, and supervisory responsibilities.
• Ability to multitask and make sound decisions in a busy retail environment.
• Basic computer and office skills.
• Ability to work independently and as part of a team.
• Availability to work a flexible schedule, including weekends and holidays.

Full-Time & Part-Time Opportunities

We are open to both full-time and part-time applicants.

Full-time positions are generally scheduled approximately 36–40 hours per week. Part-time schedules may vary based on availability, experience, and store needs.

Full-Time Benefits

Eligible full-time employees receive a range of additional benefits, including:

• Premium Pay: Earn an additional $2.00 per hour for Sunday and holiday shifts.
• Time Off Benefits: Paid holiday benefits are available based on store policy and eligibility requirements, plus 1 full week of paid vacation after 1 year of employment.
• Health & Security: Flexible supplemental insurance plan options are available.
• Flexible Scheduling & Steady Hours: Consistent year-round employment with scheduling flexibility.
• Advancement Opportunities: Opportunities to take on additional responsibilities and grow within store management.
• Retention Bonus: Eligible full-time employees may earn up to $2,000 in performance-based retention bonuses.

Why Work at Snow’s?

Snow’s Family Market is a locally owned and operated grocery store that has served Mercer and the surrounding Northwoods community for more than 30 years.

We value dependable employees who are willing to help where needed, take pride in good customer service, and work together to keep the store running smoothly.

This position is a good fit for someone who enjoys working with people, taking on leadership responsibility, and balancing hands-on retail work with administrative duties.

Apply Today

If you’re looking for a varied retail leadership position with opportunities to grow, we encourage you to apply and become part of the Snow’s Family Market team.

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