Assistant Store Manager- Hardware Store

Rivers Ace Hardware – Holland, MI

Help Lead One of West Michigan's Premier Hardware Stores

Rivers Ace Hardware in Holland, Michigan is seeking an energetic, service-driven Assistant Store Manager to help lead our team and continue delivering the Helpful service our customers have come to expect.

As one of the leading hardware destinations in the Holland community, our store serves homeowners, DIYers, contractors, and businesses throughout the area. We're looking for an experienced retail leader who enjoys developing people, driving results, and creating exceptional customer experiences.

This is an outstanding opportunity for a proven retail leader who wants to grow their career, make an impact, and gain experience leading a high-performing team in a fast-paced retail environment.

If you're passionate about leadership, customer service, sales, and operational excellence, we'd love to hear from you.

Why Join Rivers Ace Hardware?

Lead in a High-Impact Retail Environment

Our Holland location serves a large and diverse customer base and offers the opportunity to lead in a dynamic retail setting where no two days are the same. You'll play a key role in helping drive sales, support operations, and develop a strong team culture.

Grow Your Leadership Career

This role offers significant opportunity for professional growth and development, including a potential pathway toward a future General Manager position within Rivers Ace Hardware.

Be Part of a Winning Team

You'll join a team that values collaboration, accountability, and continuous improvement. We believe great customer experiences start with great team members and strong leadership.

Make a Difference in Your Community

As a locally owned business, we are committed to serving our customers and communities with integrity and care. Every day presents opportunities to build relationships and help people solve problems.

Competitive Benefits Package

We offer a comprehensive benefits package, including:

• Bonus opportunities
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off
• Employee discount program

Position Overview

As Assistant Store Manager, you will partner with the General Manager to lead daily store operations, develop team members, and deliver outstanding customer experiences. You'll help drive sales performance, operational excellence, inventory accuracy, and team accountability while fostering a positive and customer-focused culture.

This is a hands-on leadership role that includes opening and closing responsibilities, weekend rotation coverage, coaching team members, and supporting the day-to-day execution of store operations.

Key Responsibilities

Leadership & Team Development

• Coach, develop, and support team members to deliver excellent customer service and strong sales performance
• Help create a positive, accountable, and team-oriented culture
• Lead by example through professionalism, initiative, and a commitment to excellence
• Assist with onboarding, training, and ongoing development of team members

Customer Experience & Sales Culture

• Drive a customer-first culture focused on service, problem-solving, and relationship building
• Support front-end operations and ensure consistent execution of customer service standards
• Promote suggestive selling and sales-focused behaviors throughout the store
• Help grow contractor and B2B customer relationships within the community

Operational Excellence

• Support inventory accuracy, merchandising standards, and execution of company processes
• Assist with scheduling, daily operations, and store performance initiatives
• Ensure a clean, organized, and safe shopping environment
• Support operational consistency and continuous improvement efforts

Store Leadership

• Serve as leader-on-duty during opening, closing, and weekend shifts
• Assist in resolving customer concerns and operational challenges
• Support achievement of sales, customer service, and operational goals

Qualifications

• High school diploma or GED required; additional education or leadership training is a plus
• Previous leadership experience in a retail, customer service, or service-focused environment required
• Experience as a Team Lead, Department Manager, Assistant Manager, Shift Leader, or similar supervisory role required
• Proven ability to lead teams, drive results, and create a positive customer experience
• Strong communication, relationship-building, and problem-solving skills
• Operationally disciplined with strong organizational skills and attention to detail
• Ability to coach, motivate, and hold team members accountable in a fast-paced environment
• Sales-focused mindset with the ability to support a strong customer-first sales culture
• Experience with hardware, home improvement, tools, lawn and garden, outdoor power equipment, or related product categories is a plus
• Valid driver's license with acceptable driving record

Physical Requirements

• Ability to stand, walk, bend, reach, and lift up to 40 pounds regularly
• Ability to work in a retail environment with moderate noise and occasional outdoor exposure

Join Our Team

If you're an experienced retail leader looking for your next opportunity to grow, lead a great team, and help drive results in a fast-paced retail environment, we encourage you to apply today and become part of the Rivers Ace Hardware team in Holland.

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why are you interested in this position, and what excites you most about helping customers and leading a team in a locally owned Ace Hardware store?

• This position requires participation in a rotation of opening, closing, and weekend shifts with other team leaders.

Please list any days of the week or times you are NOT available to work on a regular basis. If you have no scheduling restrictions, please indicate "Open Availability." Rotating Sunday availability is required for this position.

Work Location: In person