Assistant Store Manager, HSR

Key Responsibilities

• Sales focus

• Able to manage, drive and achieve KPI(s)

• Supervise and motivate team to achieve daily and monthly sales targets.

• Analyze the metiers' sales results monthly to share with Supervisors for performance evaluation and action plan

• Coordinate and execute sales plans, marketing events and promotion programs with the team

• Customer Service

• Ensure Hermes Client Experience standards are executed in a consistent manner.

• Recommend creative ideas to build/develop a strong regular clientele.

• Regularly evaluate the mystery shopping results and customer service skills of staff.

• Provide coaching to Supervisors on soft skills as and when necessary. Identifies and handles client enquiries and complaints when escalated.

• Operations

• Assist Sales Floor Manager/Store Manager to manage and oversee the daily store operations.

• Ensures store presentation is consistent with the brand image.

• Ensure proper security measures are enforced across processes and store.

• Always ensure a high standard of grooming of all staff in the Boutique.

• Team Leading

• Responsible for driving a positive team culture and healthy work environment.

• Foster a strong team spirit and always leading in an exemplary manner.

• Organize and facilitate morning briefing with Sales Floor Manager/Store Manager daily for related topics.

• Monitors, coaching and assists Supervisors for all new staff onboarding.

• Oversee team’s development by providing on-the-job training, product training, soft skills training etc.

• Other Duties

• Support SA, SSA & Supervisors’ recruitment as and when necessary.

• Provides inputs and assists Sales Floor Manager/Store Manager in management reports.

• Perform yearly appraisals for the team reporting to the individual.

• Perform any other duties that may be assigned from time to time by Sales Floor Manager/Store Manager.