Assistant Store Manager (Jakarta)

adidas Retail Indonesia is hiring for a store in Jakarta. This store is under the direct management of adidas.

We are hiring an Assistant Store Manager with a strong background in leadership and sales in sports retail.

Purpose/ Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Accountabilities

Primary Responsibility

• Support the Store Manager in allocating resources and organizing processes to drive profitability in a variety of situations and market conditions
• Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment
• Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
• Actively monitors customer satisfaction and feedback systems to drive continuous improvement
• Leads service by example and ensures highly visible and effective customer service management at all times
• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
• Ensures store team compliance with all store policies and procedures
• Drives continuous improvement in stockroom processing and replenishment procedures
• Minimizes loss by ensuring all loss prevention procedures are followed
• Provides suggestions and ideas on ways to improve systems and processes
• Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
• Works with the Manager, Retail to identify strong performers with potential for growth
• Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
• Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
• Actively collaborates and shares best practices to drive team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Professional background/ Experience:

• Functional: Minimum 5-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 2 years of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
• Education:Related University Degree or 3-year Diploma
• Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
• Language skills:Good command in oral and written Bahasa Indonesia
• Intermediate English in oral and written
• OtherPresentation Skill