Assistant Store Manager - Nuvali, Laguna

Oversee day-to-day operation of the store, including opening and closing procedures, staffing, and ensuring compliance with company policies and procedures

• Ensure that all customers receive excellent service by providing a friendly and welcoming environment, addressing customer inquiries and concerns promptly and maintaining high standards of cleanliness and presentation of store

• Train and supervise store staff. Provide ongoing coaching and feedback to staff and foster a positive and fun work environment to maximize employee and store performance

• Manage inventory levels, conduct regular stock counts, and place orders for raw materials, ingredients, supplies and merchandise. Minimize waste and spoilage by implementing effective inventory control measures

• Maintain high standard of product quality and consistency by overseeing the preparation and presentation of beverages and ensuring adherence to recipes and standards

• Ensure store is at tip top condition and maintain hygienic environment and workplace for customers and staff

• Monitor store expenses, including labor costs, cost of goods sold, and overhead expenses. Develop and implement strategies to maximize profitability and achieve store targets

• Communicate with Operation Managers and collaborate with the marketing team to develop and implement marketing strategies and promotional campaigns to drive traffic and increase sales

• Ensure compliance with health and safety regulations, food safety standards, and sanitation guidelines. Conduct regular inspections and audits to maintain a safe and hygienic environment for customers and staff

• Analyze store performance metrics, including sales data, customer feedback, employee productivity. Prepare regular reports and communicate findings to management

Qualifications

• Diploma in Business Administration, Hospital Management or related field is not mandatory but an advantage

• Minimum 2 years of experience in retail management, preferably in the F&B industry

• Strong leadership and interpersonal skills with the ability to motivate and inspire a team

• Excellent communication and customer service skills

• Proficiency in Microsoft Office, POS (Point of Sale) systems and possesses good learning attitude for new system

• Responsible, highly motivated and proactive individual with regular and punctual attendance. Able to lead by example and set a good role model to the team member

• Flexibility to work various shifts, work evening, weekends, and holidays as needed