Assistant Store Manager - Pacific Mall

Location:

Ugaoo store - Pacific mall, Tilak Nagar

Reports to: City Head - Retail / Zonal Manager

About Us

At Ugaoo, we ve always believed plants are more than d cor - they re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we re building an ecosystem that brings nature closer to homes, offices, and communities.

Role Purpose

Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store s PL targets.

Key Responsibilities:

Sales PL

• Own store revenue, footfall conversion, and average bill value targets

• Monitor daily/weekly/monthly sales performance against budget

• Control store-level costs (manpower, wastage, consumables) within budget

Customer Experience

• Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories

• Resolve customer escalations and maintain service quality benchmarks

• Drive local activations, events, and community engagement to build footfall

Plant Inventory Management

• Maintain plant health standards - watering schedules, pest checks, grooming, and visual merchandising

• Manage stock levels, indenting, and minimize shrinkage/wastage

• Ensure planogram and store display standards are maintained

Team Management

• Recruit, train, and mentor store staff on product knowledge and customer service

• Conduct daily briefings, roster planning, and performance reviews

• Ensure grooming, punctuality, and SOP adherence across the team

Store Operations

• Ensure statutory compliance, licenses, and store audit readiness

• Coordinate with visual merchandising, marketing, and supply chain teams

• Maintain store safety, cleanliness, and asset upkeep

Requirements

• Graduate, preferably with retail/hospitality background

• 3-6 years of retail store management experience (FB, lifestyle, or specialty retail preferred)

• Strong people management and customer orientation

• Passion for plants/gardening is a plus

• Comfortable with retail tech (POS, inventory systems)

Key Metrics

• Sales achievement %, conversion rate, ABV

• Customer satisfaction/NPS

• Shrinkage %, plant mortality rate

• Staff attrition and training completion

Required Skills

MS Excel / Google Sheets people management Passionate operations excellence Sales oriented Result Oriented Multitasking skills Respect Integrity

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.