Assistant Store Manager - Phoenix

JOIN THE FUN!

As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy! - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.

We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people’s development to help them build long and rewarding careers.

So come and join the fun, and do what you do best - with us!

Your new role awaits…

As an Assistant Store Manager, the purpose of your role is to assist the Store Manager in leading the team, providing quality customer service, running an efficient store and delivering the EB Experience. You will play a key role in ensuring that merchandising, inventory, financial and people management processes and standards are in place, taking full responsibility for the store’s operations during the Store Manager’s absence.

 Primary responsibilities include:

• Providing incredible service to all customers
• Managing the day to day store operations
• Maintaining the store’s appearance and organisation to a high standard
• Inventory control and loss prevention for incoming, outgoing and current stock
• Maximising the store’s profitability using KPI and sales data
• Coaching and training teams for success and progression
• Leading by example by embracing and upholding our Ethos values of Family, Integrity, Vitality, Vision, Accountability, Recognition, and Sustainability.

This is a part-time role offering approximately 20-25 hours per week.

What are we looking for?

We are looking for someone excited to sell and focused on customer service and KPI excellence. A Team player who loves a well-organised workplace.

To be successful in this role you will have:

• Demonstrated record of personal sales/KPI success
• Ability to coach and drive teams to KPI and sales success
• A focus on and passion for providing incredible Customer Service
• Strong communication, interpersonal and relationship-building skills
• Demonstrated ability to plan, prioritise and delegate to meet agreed standards and timelines
• Analysis and problem-solving skills
• Experience leading, motivating and developing staff
• High level of attention to detail
• Excellent merchandising skills

What more do we offer?

• Employee discount at EB Games and Zing in store and online
• Benefits platform with discounts at all your favourite retailers
• Paid Parental Leave
• Flexibility to support you and maintain work-life balance
• Employee Assistance Program (EAP) for you and your family
• World-class wellbeing platform
• Training & Development - Gamified Online Learning Platform, Leadership programs, Conferences.

A little more about us…

Over 25 years, EB Games has become one of Australia's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With hundreds of locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.

If you think you'd be the perfect fit - APPLY NOW!

** Applications close 8th September 2026 **

Please include a cover letter with your application.