Assistant Store Manager / TL / Supervisor - Retail (Gamingzone)

Fun and Remarkable Venue Supervisor also known as STAR LEADER to lead the day-today operations of our Gaming Zone.

Role & responsibilities

• Manage profitability and efficiency of the assigned area of responsibility
• Motivate and lead venue Team Members to achieve KPI targets
• Oversee and encourage in-venue sales program or packages, ensure upselling effort being done accordingly by Star Squad
• Ensure in-venue marketing programs are conducted properly.
• Verify that consumables for daily activities are complete.
• Conduct daily checks of equipment (play structure, class program, IT system, etc.), theming, uniforms, and confirm they are in good working condition. Accomplish job orders for repair/replacement as necessary
• Ensure cleanliness and safety of play structure.
• Ensure sufficient communication tools of sales; information content, packages flyers, forms, etc
• Ensure that all activities are carried out correctly and that excellent service is given to all Guests
• Monitor Star Scouts performance and attendance; Monitor all Team Members performance, appearance, and attendance; Provide coaching and recognition or disciplinary memos when necessary.
• Maintain venue daily check lists and verify that Star Scouts are accomplishing them, immediately report any incidents/concerns that require immediate action (i.e equipment repairs, consumables replenishment, etc.)
• Ensure that Star Scouts are trained for their assigned duty.
• Monitor the roster of Star Scouts, ensuring that all shifts, breaks, rest days are covered, and ensure their appearance according to grooming standard.
• Verify and ensure that processes and policies are followed in the venue
• Any other area or related projects/reports that may be assigned