Assistant Store Manager / Workshop Controller

The opportunity:

We are seeking an experienced Workshop Controller / Assistant Store Manager to join our Preston Pedders Suspension & Brakes franchise store on a full-time basis.

It is a hands-on role for an experienced automotive technician ready to take the next step in their career without leaving the tools behind.

You will help coordinate day-to-day workshop operations, diagnose and repair vehicles, support the workshop team and deal directly with customers at the counter and over the phone.

A key part of the role will be identifying solutions to customer problems during vehicle inspections and confidently communicating and converting recommended repairs into approved workshop jobs. We are looking for someone who can explain the problem, recommend the right solution and ensure we deliver a great result for both the customer and the business.

You will work closely with the Owner across workshop operations, customer service and sales, with the opportunity to take on greater responsibility as your experience and capability develops.

Duties include:

• Supporting the Owner across workshop management, customer service, sales and store operations.
• Coordinating workshop workflow and supporting the workshop team.
• Fault diagnosis and problem solving, particularly suspension, steering and brake issues.
• Conducting our famous $28 Brake, Steering & Suspension Checks and identifying required and recommended repairs.
• Communicating inspection findings and converting recommended repairs into approved work.
• Suspension, steering and brake repairs and component replacement.
• Fitting GVM upgrades, 4x4 lift kits and coilover kits.
• Wheel alignments and quality control.
• Supporting a positive, productive and professional workshop culture.
• Assisting with trade customer relationships and enquiries.

Why join Pedders Suspension & Brakes Preston?

• $35–$45 per hour + super, depending on experience and capability.

• Work/Life Balance – no weekend work.

• Paid overtime when its needed.

• Modern, bright, clean and spacious workshop with supplied tools.

• Variety of work including GVM upgrades, general suspension and brake repairs, coilover fitment and more.

• Industry-leading training in product knowledge, technical skills and customer service.

• Career progression opportunities and a passionate team environment, delivering a 5 star experience for customers.

• A small, close-knit team who genuinely enjoy improving and upgrading our customers' vehicles.

How to apply:

If you are an experienced and qualified Senior Automotive Technician, Workshop Controller or Workshop Manager looking to take the next step with a role that will see you taking on more management responsibility, and have the technical ability, diagnostic skills and customer confidence to make this a success, please click APPLY to submit your resume outlining your experience and suitability.

We look forward to hearing from you!