Assistant Store Supervisor

POSITION: ASSISTANT STORE SUPERVISOR – FESTIVAL MALL
COMPANY: Frostee Global Food Corporation (llaollao Philippines)
DEPARTMENT: Store Operations
REPORTS TO: Store Supervisor / Store Manager

JOB OVERVIEW

The Assistant Store Supervisor assists in managing daily store operations, supervising team members, and ensuring excellent customer service, product quality, cleanliness, and compliance with company standards. The role also supports sales performance, inventory control, and team development to ensure smooth and efficient store operations.

DUTIES AND RESPONSIBILITIES

1. STORE OPERATIONS

• Assist in overseeing daily store operations and ensure that procedures are properly followed.
• Ensure the store is ready for opening and closing.
• Monitor staff performance and ensure tasks are completed on time.
• Help maintain smooth and efficient store operations during assigned shifts.

2. CUSTOMER SERVICE

• Ensure customers receive friendly and efficient service.
• Assist customers with yogurt flavors, toppings, product information, and special requests.
• Handle customer concerns professionally and report major issues to the Store Supervisor or Store Manager.

3. TEAM SUPERVISION

• Assist in supervising, guiding, and training team members.
• Assign tasks and monitor staff performance during assigned shifts.
• Promote teamwork, discipline, and a positive working environment.
• Help ensure proper staffing and coordination during busy periods.

4. CASH HANDLING AND SALES MONITORING

• Monitor POS transactions and ensure accurate cash handling.
• Assist in checking daily sales reports and cash reconciliation.
• Ensure all payments are properly recorded and discrepancies are reported promptly.
• Support the team in achieving sales targets and store performance goals.

5. PRODUCT PREPARATION AND QUALITY CONTROL

• Ensure yogurt products, fruits, and toppings are prepared according to company standards.
• Monitor product presentation, portioning, and quality.
• Ensure proper storage and handling of food products.
• Check product availability and freshness throughout the shift.

6. INVENTORY AND STOCK CONTROL

• Monitor inventory levels of yogurt, toppings, fruits, packaging, and other store supplies.
• Assist in conducting inventory counts and preparing accurate inventory reports.
• Monitor product usage and report shortages, variances, or possible wastage.
• Ensure proper receiving, storage, and stock rotation of products.

7. CLEANLINESS, SANITATION, AND FOOD SAFETY

• Ensure the store, counters, equipment, and preparation areas are clean and organized.
• Monitor compliance with food safety, sanitation, and hygiene standards.
• Ensure equipment and utensils are properly cleaned and sanitized.
• Check that team members follow company procedures for safe food handling.

8. COMPLIANCE AND REPORTING

• Ensure team members follow company policies, standard operating procedures, and grooming standards.
• Assist in preparing store reports and completing required operational documents.
• Report operational concerns, equipment issues, customer complaints, and staff concerns to the Store Supervisor or Store Manager.
• Help implement company policies and operational improvements.

9. UNIFORM AND GROOMING STANDARDS

• Ensure all team members maintain proper personal hygiene and grooming.
• Check that employees wear the prescribed uniform and nameplate while on duty.
• Maintain a professional appearance and set a good example for the team.

10. OTHER DUTIES

• Perform other job-related duties assigned by the immediate superior from time to time.

NOTE: The duties listed above are not exhaustive. The Assistant Store Supervisor may be required to perform other related tasks as needed to support store operations.

QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Food and Beverage Management, or a related field is preferred.
• At least one (1) year of supervisory or leadership experience in a restaurant, food service, or quick-service restaurant (QSR) environment.
• Experience as a Team Leader or Operations Lead is an advantage.
• Strong leadership, communication, and organizational skills.
• Knowledge of customer service, cash handling, inventory control, and food safety practices.
• Responsible, trustworthy, customer-oriented, and able to work under pressure.
• Willing to work on shifting schedules, weekends, and holidays.

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person