Assistant Store Supervisor

SHIFT SUPERVISOR – FESTIVAL MALL

Company: Frostee Global Food Corporation
Location: Festival Mall, Alabang, Muntinlupa City
Department: Operations
Employment Type: Full-time
Reports To: Store Manager / Area Manager

Job Overview

The Shift Supervisor is responsible for supervising daily store operations during assigned shifts, ensuring efficient workflow, excellent customer service, product quality, and compliance with company policies and operational standards.

Key Responsibilities1. Team Management

• Supervise and guide store personnel during assigned shifts.
• Assign tasks and ensure compliance with llaollao's service and operational standards.
• Assist in training new employees and coaching existing team members.
• Ensure compliance with company policies, hygiene protocols, and safety standards.

2. Product Quality and Store Standards

• Ensure products meet company quality and presentation standards.
• Maintain store cleanliness and ensure equipment and facilities are properly maintained.
• Ensure yogurt and toppings are properly prepared, stored, and displayed.
• Monitor product freshness and compliance with food safety standards.

3. Customer Service

• Ensure excellent customer service throughout the shift.
• Handle customer concerns and complaints professionally.
• Ensure friendly, efficient, and attentive service.
• Maintain a clean and welcoming store environment.

4. Order Taking and POS Operations

• Ensure accurate order taking and processing.
• Properly communicate customer requests to the team.
• Operate the POS system and ensure accurate recording of transactions.

5. Cash Handling and Reconciliation

• Process cash, card, and other authorized payments accurately.
• Ensure correct change and proper transaction handling.
• Perform end-of-shift cash reconciliation in accordance with company procedures.
• Verify that sales records match cash and other payment records and report discrepancies promptly.

6. Sales and Store Performance

• Support initiatives to achieve sales targets and improve store performance.
• Monitor shift operations to ensure productivity and efficient service.
• Assist in implementing promotional activities and sales initiatives.

7. Inventory Management

• Monitor stock levels and report replenishment requirements.
• Ensure proper product usage and compliance with inventory control procedures.
• Coordinate stock requirements with the Store Manager or Area Manager.
• Maintain accurate inventory records and report any discrepancies.

8. Reporting and Coordination

• Prepare and submit required sales, inventory, and operational reports.
• Report operational issues, stock concerns, and other matters to the Store Manager or Area Manager.
• Ensure proper turnover of information and pending tasks between shifts.

9. Uniform and Grooming

• Maintain proper personal hygiene and grooming in accordance with company standards.
• Wear the complete prescribed uniform and nameplate while on duty.

Other Duties

The responsibilities listed above are not exhaustive. The Shift Supervisor may be assigned other related duties by management, as necessary, in line with the requirements of the position.

Job Type: Full-time

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• Store Management: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person