Assistant Studio Manager

Job Description: Assistant Studio Manager (ASM) is expected to be one of the top revenue producers in the studio, leading the team in sales. Expectations for this role include having 2-3 appointment shows per day. ASM has other operational duties, including, but not limited to:

• Double-checking unpaid visits have been handled correctly (daily)
• Managing credit card declines (daily)
• Confirming that classes from prior day were reconciled correctly (daily)
• Coordinating of confirmation of appointments for following shift (daily)
• Coordinating of confirmation of waitlists for following shift (daily)
• Managing Appointment Book (highlighted, follow ups, etc)
• Reviewing supply checklists and communicating with regional team (twice per week)
• Merging duplicates (weekly)
• Checking expired memberships (weekly)
• Assisting SM with coordinating regular "deep cleaning" of studio (twice per month)
• Managing front desk team work schedule
• Assisting SM with loaner strap and pod maintenance and warranty follow-up
• Corporate wellness prospecting
• Community engagement and relationship building (schools, charities, organizations, etc.)
• Assisting less experienced Sales Associates through training