Assistant Supervisor

We are looking for a responsible and motivated Assistant Supervisor to support the daily operations of the restaurant and assist in supervising the team. The role will support the Supervisor in maintaining smooth operations, service standards, food safety, and a positive customer experience.

Key Responsibilities

• Assist the Supervisor in leading and coordinating the team during assigned shifts.
• Support team members with daily tasks and ensure work is completed efficiently.
• Monitor staff attendance, punctuality, grooming, and adherence to company policies.
• Provide guidance and support to team members when required.
• Assist with staff training, onboarding, and coaching.

Daily Operations

• Support the smooth operation of the restaurant during assigned shifts.
• Ensure the restaurant is properly prepared before opening and maintained throughout the shift.
• Monitor service standards and ensure customers receive a positive experience.
• Assist in coordinating between front-of-house and kitchen teams.
• Support the Supervisor in managing operational issues and escalating concerns when necessary.

Customer Service

• Maintain high standards of customer service and professionalism.
• Handle customer queries and complaints appropriately and escalate serious issues to the Supervisor/Manager.
• Ensure customer feedback is communicated to the relevant team.

Food Safety & Hygiene

• Ensure employees follow food safety, hygiene, and cleanliness standards.
• Monitor cleanliness of the restaurant, service areas, equipment, and workstations.
• Report any food safety, hygiene, or maintenance concerns to the Supervisor.

Stock & Equipment

• Assist with monitoring stock levels and report shortages or discrepancies.
• Support proper handling and storage of products and supplies.
• Report damaged or malfunctioning equipment promptly.

Administration & Reporting

• Assist the Supervisor with daily operational reports and checklists.
• Support cash handling and closing procedures when assigned.
• Assist with shift handovers and communicate important operational updates to the next shift.
• Maintain accurate records as required.

Requirements

• Previous experience in a restaurant, café, bakery, or hospitality environment.
• Previous supervisory or team-leading experience is an advantage.
• Good communication and interpersonal skills.
• Ability to work effectively under pressure and in a fast-paced environment.
• Strong customer-service orientation.
• Good organizational and problem-solving skills.
• Ability to work flexible shifts, including weekends and public holidays.
• Good knowledge of food safety and hygiene standards.

Pay: AED1,841.14 - AED3,500.00 per month

Work Location: In person