Assistant Supervisor

Position: Assistant Supervisor
Location: Secret Recipe Citta Mall, Selangor

Local Only (Malaysian Only)

Job Responsibilities:

• Assist the Supervisor/Manager in managing daily restaurant operations.
• Supervise and guide Service Crew to ensure excellent customer service.
• Monitor staff performance, attendance and daily work assignments.
• Ensure food quality, service standards and company SOPs are followed.
• Handle customer enquiries, feedback and complaints professionally.
• Assist with opening and closing procedures.
• Monitor cashier operations and ensure accurate handling of payments.
• Assist in stock checking, inventory control and stock replenishment.
• Monitor cleanliness, hygiene and food safety standards.
• Support the team during peak hours and ensure smooth service flow.
• Assist with staff training and onboarding of new employees.
• Prepare or assist with daily sales, stock and operational reports.
• Ensure the outlet is properly maintained and ready for daily operations.
• Take charge of the outlet in the absence of the Supervisor/Manager when required.
• Perform other duties assigned by the Management.

Requirements:

• Previous experience in F&B, restaurant or café operations.
• Supervisory or team-leadership experience is an advantage.
• Good communication and customer service skills.
• Responsible, organized and able to work under pressure.
• Strong teamwork and leadership skills.
• Able to work shifts, weekends and public holidays.
• Willing to learn and develop a career in F&B management.

Key Skills:

• Team Leadership
• Customer Service
• Stock & Inventory Control
• Cashier & Sales Operations
• Hygiene & Food Safety
• Basic Reporting
• Daily Outlet Operations

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Dental insurance
• Health insurance
• Meal provided
• Opportunities for promotion

Work Location: In person