Assistant Supervisor - Service Quality

JOB PURPOSE

Assist in supervising cargo examination operations, ensuring safe and efficient handling, quality compliance, damage prevention, and continuous process improvement.

KEY ACCOUNTABILITIES

• Assist in supervising cargo stripping, repacking, and lashing operations.
• Conduct spot checks and inspections to ensure SOP, safety, and quality compliance.
• Monitor handling of fragile, hazardous, and oversized cargo.
• Monitor equipment use and report unsafe practices or malfunctions.
• Identify SOP deviations and support corrective actions.
• Coach labor teams on proper cargo-handling practices.
• Participate in briefings, audits, and quality improvement initiatives.
• Maintain inspection records and support daily/weekly quality reporting.
• Analyze cargo damage and support preventive measures.
• Ensure proper repacking, lashing, documentation, and service quality.
• Coordinate with operations and quality teams to resolve issues.
• Support SOP reviews, process improvements, and staff training.
• Assist with customs, safety, environmental, billing, and VAS compliance.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Diploma or Bachelor’s degree in Logistics, Supply Chain, Quality Management, or related field.
• 3–5 years of experience in cargo handling, quality control, or terminal operations.
• Knowledge of cargo handling, terminal procedures, and equipment safety.
• Experience in quality control, process improvement, and Lean practices.
• Strong leadership, communication, coordination, and problem-solving skills.