Assistant Technical Manager

Assistant Manager Technical Services:

Job dimensions:

Under the authority of Head of Technical Lubricants,

• Responsible for LubANAC

• Responsible for value added services such as Lub Consult, RecoIndus etc.

• Handling digital services over all our platforms

• Responsible for product range handling

• Arranging and managing trainings

• Handling customer complaint

• Assistance in the management of the quality systems and related documentations .

• Assist in the purchase process for technical services team.

• Provide technical support to automotive lubricants.

Job dimensions

Activities:

• Co-ordinate and manage all activities related to LubANAC
• Organize tech-days, trainings, webinars, trials for respective departments and their people.
• Work with the technical team tackling customer complaints and managing the platform for the same
• Manage hydraulic and gear oil product ranges
• Create and manage technical database on various digital platforms like LubAdmin, LubAnac, RecoIndus etc.
• Technical support to Marketing & Automotive Aftermarket team with technical treads, new launches, troubleshooting, trainings etc.
• Assist the marketing & sales team with the creation of brochures, product stories, communication kits etc. by providingD technical content for value added services as well as product ranges
• Assist in the management of quality systems
• Coordinate with internal teams & external labs for analysis of customer samples, field trials etc. ; in customer complaint
• Managing purchase of sample bottles, chemical and equipment from seller to distributors, depots etc

Context and environment:

Customer handling is one of the most important departments specially being the marketing and services division. Making sure that their complaints are resolved and that their machine functioning is properly done is vital. Company functions using assistance of digital services containing extensive data base and it is important to manage that as well. Trainings to be updated and expand ones skills is also important to be done on a regular basis in an corporate environment.

Accountabilities:

Technical Support and product range handling

Field related technical assistance

Complaint handling

Digital services handling

Value added services

Conducting trainings

Purchasing of goods for technical service team.

Ensure compliance of quality systems & group HSEQ norms, wherever applicable

Qualifications/Experience required:

M.Sc. or Bachelor degree in Mechanical, Chemical or Automotive engineering with 0-5 years of experience.