Assistant Training Manager

The Assistant Training Manager supports the Training Manager in planning, developing, implementing, and evaluating training programs to improve employee performance, productivity, and overall capability. This role assists in managing the training team, coordinating learning initiatives, monitoring training effectiveness, and ensuring that programs align with business and operational requirements.

Key Responsibilities

• Assist the Training Manager in developing and implementing training strategies, programs, and initiatives.
• Support the planning and execution of onboarding, product, process, soft skills, leadership, and refresher training programs.
• Supervise and provide guidance to Trainers, Training Specialists, and other learning personnel.
• Monitor training schedules, attendance, completion, and performance.
• Conduct training needs analysis and identify learning and development gaps.
• Develop and review training materials, modules, presentations, assessments, and other learning resources.
• Monitor training effectiveness through assessments, feedback, performance metrics, and post-training evaluations.
• Collaborate with Operations, HR, Quality, and other stakeholders to identify training requirements and performance improvement opportunities.
• Track and analyze training metrics and prepare regular reports for management.
• Ensure training programs and materials are updated based on process, policy, product, and business changes.
• Assist in conducting Train-the-Trainer sessions and coaching trainers to improve facilitation skills.
• Support quality assurance initiatives and ensure compliance with company and client training standards.
• Handle training-related concerns and provide appropriate recommendations and solutions.
• Perform other duties and projects as assigned by the Training Manager.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Education, Business Administration, or a related field.
• At least 3–5 years of experience in training, learning and development, or organizational development, preferably with supervisory or leadership experience.
• Experience in BPO, shared services, customer service, or operations is an advantage.
• Proven experience in developing and facilitating training programs.
• Strong knowledge of training needs analysis, instructional design, adult learning principles, and training evaluation.
• Experience in managing or supervising trainers or learning teams.