Assistant Training Manager

About the role

We are seeking a dynamic and experienced Assistant Training Manager to join our Human Resources team. In this role, you will be instrumental in identifying training needs, developing impactful learning solutions, and driving training initiatives that align with our business objectives. You will also play a key role in facilitating training sessions, managing day-to-day training administration, and delivering actionable insights through training reports and analysis.

Key responsibilities

• Training Needs Analysis & Development: Identify skills gaps and develop, update, or source training materials and courses to support business goals and operational excellence.
• Training Delivery: Facilitate engaging training sessions to enhance employee performance, service standards, and professional competencies.
• Operational Best Practices: Promote and implement best practices in security operations and guard services to ensure service quality and consistency.
• ESG & OSH Support: Contribute to the company's Environmental, Social, and Governance (ESG) and Occupational Safety and Health (OSH) initiatives through targeted training interventions.
• Content Management: Regularly review and update training content on the company Intranet to ensure relevance and accessibility.
• Training Administration: Oversee the full spectrum of training administration, including compiling participant lists, issuing class notifications, arranging venues, and coordinating logistics.
• Material Preparation: Support the preparation of training materials, including printing handouts, preparing digital course files, and developing evaluation tools.
• Record Keeping: Maintain accurate and up-to-date training records for compliance and reporting purposes.
• Financial & Reporting Support: Manage cost allocation, payment processing, and prepare financial and operational reports for management review.
• Reporting & Analytics: Prepare training reports and summarize analytical findings to support data-driven decision-making.

About you

• Education: Associate Degree / Higher Diploma or above.
• Experience: Minimum 4 years of relevant experience in security services, property management, retail, or service industries, with a strong focus on frontline sales and service training.
• Preferred Background: Experience in luxury retail, jewellery, beauty, airlines, or other premium customer-service environments will be an advantage.
• Train-the-Trainer (TOT) Experience: Candidates with proven experience in developing and implementing large-scale training programmes are highly preferred.
• Certification: Holder of QASRS (Quality Assurance System for Recognized Courses) instructor qualification is an advantage.
• Personal Attributes: Proactive, detail-minded, and able to work both independently and collaboratively in a team environment.
• Communication Skills: Strong communication, presentation, and organizational skills, with excellent classroom management abilities.
• Technical Skills: Proficient in AI tools, MS Office applications, and Chinese word processing.
• Content Creation: Skilled in video shooting and editing for training content development.