Assistant Transport Manager

Position Summary :

The Assistant Transport Manager supports the delivery and performance of the Client’s mid-mile transport operations (primarily DC-to-store), ensuring safe, compliant, and efficient operations in line with Linfox, Client, and regulatory standards.

The role provides centralized operational support across sites, with responsibility for KPI monitoring, performance reporting, and special operational projects. Working closely with site operations teams and internal support functions, the Operation Support Manager helps identify performance gaps, support issue resolution, and drive continuous improvement initiatives to enhance overall network efficiency and consistency.

Key Accountabilities :

·         Ensure compliance with all Linfox and Client’s safety policies, including driver fatigue management, quality requirements, and safe operating procedures. Support incident reporting and follow-up of corrective actions across sites.

·         Provide centralized operational support across all sites by monitoring daily transport performance and coordinating with site teams to support stable and compliant operations.

·         Manage and monitor centralized KPI monitoring, including On-Time Performance, service level, productivity, and compliance KPIs, ensuring clear visibility and alignment.

·         Prepare, consolidate, and submit operational reports for Linfox and Client, ensuring accuracy and on-time submission.

·         Analyse performance data to identify performance gaps and improvement opportunities and work with site teams to drive corrective actions.

·         Support driver retention and compliance initiatives through monitoring of performance, income, incentives, training, and data-based compliance checks.

·         Support site operations teams and customer coordination, including issue escalation, performance follow-up, and alignment on daily and ad-hoc operational matters.

·         Lead and support special operational projects, such as hub operations, driver programs, and cross-site improvement initiatives to enhance overall network efficiency.

Qualifications :

• Bachelor’s degree in Logistics, Supply Chain, Transport Management, or related fields is preferred.
• Good understanding of supply chain and retail transport operations, including mid-mile transport activities are a plus.
• Experience supporting transport operations, performance monitoring, and coordination with site teams and drivers.
• Proactive, resilient, and able to solve operational challenges across multiple stakeholders.
• Strong customer service mindset and ability to work closely with clients, site teams, and internal support functions.
• Strong analytical skills with proficiency in Excel; SQL or data-analysis capability is an advantage.
• Familiarity with TMS, Power BI, or technical tools is a plus.
• Good command of communication in English, both verbal and written.
• Able to travel between sites as required to support operations and projects.