Assistant Venue Manager

Job Summary

This position is responsible for supporting the overall operation of the restaurant, ensuring smooth daily service, strong team performance, and an exceptional guest experience. This role requires hands-on leadership, operational knowledge, and the ability to make quick and effective decisions in a fast-paced environment.

Key Responsibilities

Operations

• Oversee daily restaurant operations and ensure smooth service.
• Ensure the team consistently follows Lola’s standards and Sequence of Service.
• Identify opportunities to improve operational efficiency, productivity, and profitability.
• Monitor daily operations, systems, and service standards.

Team Management

• Lead, motivate, and develop the restaurant team.

• Manage staff schedules, attendance, performance, and daily productivity.

• Conduct regular coaching and training to improve team skills and performance.

• Develop supervisors and team members to take greater responsibility and initiative.

Guest Experience

• Maintain high standards of hospitality, food quality, and service.
• Monitor guest feedback and take appropriate action to improve the guest experience.
• Lead the team by example in delivering excellent customer service.

Financial & Inventory Management

• Monitor daily sales, revenue, expenses, and operational costs.
• Ensure proper use of POS systems and cash-handling procedures.
• Control floor expenses and purchasing to support cost efficiency.
• Monitor inventory, equipment, and supplies to ensure operational readiness.

Events & Promotions

• Support and execute restaurant events, parties, promotions, and special activations.
• Coordinate with the management and relevant teams to ensure successful event operations.

Compliance & Maintenance

• Ensure compliance with company SOPs, health, safety, sanitation, and applicable regulations.
• Monitor venue cleanliness, maintenance, and overall presentation.
• Coordinate with vendors and maintenance teams to resolve operational issues promptly.

Requirements

• Previous experience as an Assistant Manager, Supervisor, or similar role in hospitality.

• Strong leadership, communication, and problem-solving skills.

• Good understanding of restaurant operations, service standards, and guest experience.

• Strong organizational skills with attention to detail.

• Comfortable working in a fast-paced and hands-on environment.

• Good understanding of sales, cost control, and inventory management.

• Good command of English, both spoken and written.