Assistant Vice President

Role & responsibilities

• Oversee Revenue Cycle Management best practices and end-to-end operations for large healthcare providers, ensuring efficient, compliant, and high-quality service delivery.
• Develop and execute operational strategies aligned with organizational objectives, client expectations, financial goals, and long-term business growth.
• Oversee operational performance management across revenue cycle processes, ensuring achievement of productivity, quality, SLA, financial, and client-specific performance targets.
• Drive continuous improvement initiatives to enhance collections, reduce A/R aging and denials, improve cash flow, increase productivity, and optimize overall revenue cycle performance.
• Analyze financial and operational data, identify performance trends and gaps, and develop actionable strategies to improve revenue, profitability, productivity, and client outcomes.
• Take ownership of account performance and profitability, identifying opportunities for resource optimization, cost reduction, revenue enhancement, and improved margins.
• Manage multiple priorities and competing projects simultaneously, ensuring timely execution of strategic initiatives without compromising operational performance.
• Lead and delegate responsibilities effectively across teams, empowering managers and emerging leaders while fostering leadership development, accountability, and ownership.
• Build and maintain strong relationships with senior-level client stakeholders, understand their business objectives, manage expectations, and ensure consistent delivery against agreed commitments.
• Lead regular client governance and performance reviews, presenting operational results, key trends, root-cause analysis, corrective actions, and continuous improvement plans.
• Proactively manage client escalations and critical operational issues, ensuring timely resolution, effective communication, and sustainable corrective actions.
• Manage client setup, migration, transition, and start-up projects, ensuring effective planning, resource deployment, process readiness, training, technology integration, and smooth operational stabilization.
• Lead transformation and process-improvement initiatives across the RCM lifecycle, identifying opportunities to simplify, standardize, automate, and improve processes.
• Identify and implement opportunities involving automation, AI, RPA, analytics, and technology to improve efficiency, accuracy, scalability, and overall business performance.
• Develop workforce and capacity-planning strategies, including headcount forecasting, resource utilization, hiring, cross-training, succession planning, and leadership development.
• Ensure optimal resource utilization and staffing across accounts while balancing productivity, quality, client requirements, and business continuity.
• Foster a culture of accountability, transparency, collaboration, and high performance, influencing teams to meet objectives and make informed, data-driven decisions.
• Ensure adherence to client requirements, contractual SLAs, internal policies, regulatory requirements, and healthcare industry best practices.
• Drive a culture of innovation and continuous improvement, ensuring teams consistently challenge existing processes and identify better, faster, and more effective ways of working.
• Represent the organization in senior client meetings, strategic business reviews, and key operational discussions, strengthening client confidence and long-term partnerships.

Preferred candidate profile

experience in US Medical Billing is must