Assistant Villa Manager

About the role

This is an active, hands-on management position at Cassandra Villas by VIBE Development. The Assistant Villa Manager will be actively involved in daily operations—from welcoming guests and coordinating housekeeping to supporting purchasing, managing inventory and leading the property's F&B outlet. This position is ideal for someone who wants to develop into a future Villa Manager or Hotel Operations Manager, gaining practical leadership experience across Rooms, Guest Experience, Housekeeping, Purchasing and F&B while working closely with the management team to establish Cassandra Villas as a well-organized, guest-focused and commercially successful property.

Key responsibilities

• Serve as one of the main points of contact for guests before, during and after their stay, managing communication through WhatsApp, telephone, email and booking platforms
• Welcome guests personally and ensure a warm, efficient and professional arrival experience; anticipate guest needs and provide personalized assistance
• Handle guest concerns and complaints calmly, professionally and with a solution-focused approach
• Prepare for daily arrivals and departures; review reservations, guest preferences and payment status before arrival
• Coordinate with Housekeeping and Maintenance to ensure every villa is inspected and ready before check-in
• Prepare and manage the daily Housekeeping schedule according to occupancy, arrivals and departures; assign cleaning responsibilities and monitor completion
• Inspect guest villas, public areas, back-of-house areas and staff facilities to ensure cleanliness, presentation and hygiene standards are consistently maintained
• Manage inventories with Housekeeping and F&B teams; conduct regular stock counts and maintain minimum and maximum stock levels
• Collect and review purchase requests from operational departments; coordinate quotations, supplier communication, ordering and delivery schedules
• Oversee the daily operation of the F&B outlet; coordinate service preparation, opening, closing and team assignments; ensure guests receive friendly, timely and professional service
• Prepare and manage duty rosters according to occupancy and operational requirements; conduct daily briefings and communicate priorities clearly
• Conduct daily property inspections and follow up on all operational issues; take responsibility for the property during the Villa Manager's absence

About you

• Minimum two years of experience in villa, hotel, resort or serviced-apartment operations
• Previous experience as a Supervisor, Duty Manager, Guest Relations Supervisor, Front Office Supervisor or Assistant Manager is preferred
• Practical understanding of guest service, Housekeeping and F&B operations
• Experience with purchasing, inventory or cost control is an advantage
• Strong English communication skills; additional languages are an advantage
• Comfortable using WhatsApp, email, spreadsheets and hotel operational systems
• Able to prepare schedules, reports, checklists and inventory records
• Willing to work flexible shifts, weekends and public holidays according to operational requirements
• Currently based in Bali or willing to relocate
• Warm, confident and professional with strong organizational and attention to detail; hands-on and comfortable supporting the team directly

About us

Cassandra Villas by VIBE Development is building a team that learns together, takes ownership and is proud of the results we create.