Assistant Warehouse Manager

The Assistant Warehouse Manager supports the Warehouse Manager in overseeing daily warehouse operations, including inbound receiving, storage, inventory control, picking, packing, dispatch, and returns processing. This role ensures operational efficiency inventory accuracy, regulatory compliance (including FDA regulations and Good Distribution Practices), and adherence to safety standards. The Assistant Warehouse Manager acts as second-in-command and leads warehouse personnel in the absence of the Warehouse Manager.

Key Duties and Responsibilities

• Assist in supervising daily warehouse activities including receiving, put-away, picking, packing, dispatch, and RTS processing.
• Monitor workflow and manpower allocation to ensure daily targets are achieved.
• Ensure timely and accurate order fulfillment.
• Support implementation of operational improvements to enhance productivity and reduce errors.
• Oversee proper warehouse organization and space utilization.
• Assist in monitoring inventory levels and stock movement.
• Supervise cycle counts, physical inventory, and reconciliation processes.
• Investigate and resolve inventory discrepancies, variances, and damaged stock.
• Ensure compliance with FEFO (First Expiry, First Out) and FIFO (First In, First Out) principles.
• Maintain proper documentation and traceability for batch-controlled or regulated items.
• Ensure warehouse operations comply with FDA regulations and Good Distribution Practices (GDP), when applicable.
• Monitor proper storage conditions for temperature-sensitive or regulated products.
• Ensure documentation is accurate and audit-ready.
• Assist in preparing for internal audits and external inspections.
• Enforce sanitation and quality control standards.
• Supervise Warehouse Team Lead, Dispatchers, Pickers, Packers, Inbound, and RTS staff.
• Provide guidance, coaching, and on-the-job training to warehouse personnel.
• Monitor staff performance and recommend improvements.
• Ensure compliance with company policies, safety procedures, and operational standards.
• Step in to manage operations during the Warehouse Manager’s absence.
• Ensure adherence to workplace safety standards and proper use of Personal Protective Equipment (PPE).
• Monitor safe handling of warehouse equipment.
• Ensure only authorized personnel access warehouse areas.
• Maintain a clean, organized, and hazard-free working environment.
• Assist in preparing operational reports including inventory status, fulfillment rates, manpower productivity, and discrepancies.
• Coordinate with Customer Service, Development team, Client Facing, Finance, and Human Resources for smooth operations.
• Escalate operational risks, compliance concerns, or manpower issues to the Warehouse Manager.
• Perform other duties as assigned by the Warehouse Manager or Management.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field is preferred.
• At least 2–4 years of experience in warehouse or logistics operations, with supervisory experience.
• Strong understanding of inventory management, dispatch operations, and warehouse workflows.
• Knowledge of FDA regulations and Good Distribution Practices (GDP) is an advantage.
• Strong leadership, problem-solving, and organizational skills.
• Proficient in warehouse management systems and Microsoft Office.
• Detail-oriented and able to work under pressure in a fast-paced environment.
• Willing to render overtime when required.
• Willing to do night shift during campaign periods.