Assistant Warehouse Manager (E-Commerce)

Key Responsibilities

1. Inbound Operations Management

Manage and control the receiving of goods into the E-Commerce warehouse, including verification of SKUs, quantities, batches/lots, and relevant information against supporting documents and system records. Ensure that received goods are accurately processed and transferred to designated storage locations within the required timeline.

2. Receiving Accuracy & Control

Monitor and ensure accuracy between physical goods, supporting documents, and system transactions. Investigate discrepancies such as shortages, overages, incorrect SKUs, and damaged goods, and coordinate with relevant parties to resolve issues in a timely manner.

3. Put-away Management

Control the put-away process to ensure that received goods are stored in the correct and appropriate locations. Optimize storage allocation based on product characteristics, inventory volume, stock movement, and operational requirements to support efficient warehouse operations.

4. Inventory Management

Manage and monitor E-Commerce warehouse inventory to ensure alignment between physical stock and system records. Review stock movements and inventory discrepancies and take appropriate corrective actions to maintain stock accuracy and availability.

5. Inventory Accuracy & Cycle Count

Plan and control cycle counts and physical inventory counts. Analyze inventory variances, identify root causes, and implement corrective and preventive actions to maintain inventory accuracy in accordance with established targets.

6. Replenishment Management

Plan, control, and monitor stock replenishment from storage locations to picking locations to ensure sufficient stock availability for E-Commerce order fulfillment. Minimize stock shortages at picking locations and support efficient picking operations.

7. Goods Return Management

Manage and control the receipt and processing of returned goods into the warehouse. Ensure returned products are properly inspected, classified, and assigned the appropriate inventory status. Coordinate the return of sellable products into available inventory and ensure that non-sellable or damaged products are handled in accordance with established procedures.

8. Warehouse System & Data Accuracy

Ensure the accuracy of warehouse transactions and inventory data related to inbound receiving, inventory movement, replenishment, and goods returns in WMS/ERP systems. Monitor system discrepancies and coordinate corrective actions to ensure reliable inventory information.

9. Storage & Space Utilization

Monitor and manage warehouse storage capacity and space utilization based on inventory volume, number of SKUs, and stock movement. Recommend improvements to storage locations and warehouse layouts to maximize space utilization and operational efficiency.

10. Operational Performance Management

Monitor and analyze key operational performance indicators, including Receiving Accuracy, Put-away Lead Time, Inventory Accuracy, Replenishment Timeliness, Goods Return Processing Lead Time, and Productivity. Identify performance gaps and implement appropriate improvement actions.

11. Team Supervision

Supervise, assign, and monitor the activities of warehouse team members responsible for inbound and inventory operations. Provide guidance and coaching to ensure achievement of operational targets, productivity standards, and established procedures.

Qualification

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Industrial Management, or other related fields.
• Approximately 6-10 years of experience in Warehouse Operations, Inventory Management, Logistics, Supply Chain, or related areas. Experience in E-Commerce, Fulfillment Center, Consumer Products, or FMCG operations is preferred. Supervisory or team management experience is an advantage.
• Good working knowledge of Warehouse Management Systems (WMS), ERP/SAP, inventory management systems, and Microsoft Excel for operational data analysis.