Assistant Warehouse Operations Manager

Job Description Assistant Manager – Warehouse Operations

Position

Assistant Manager – Warehouse Operations

Reporting To

Regional Manager / Head – Warehouse Operations

Location

Corporate Office-Gurgaon / Remote Monitoring Center (Travel to warehouses as required)

Role Summary

The Assistant Manager – Warehouse Operations will be responsible for virtually monitoring day-to-day warehouse operations across multiple locations. The role requires strong analytical capability to identify operational variations through ERP/WMS data, dashboards, and reports, ensuring strict adherence to SOPs and process compliance.

The ideal candidate should be highly proficient in Microsoft Excel, data analysis, warehouse management systems (WMS/ERP), and AI-powered analytical tools to identify root causes, improve operational efficiency, and drive continuous process improvements.

Key Responsibilities

Operational Monitoring

• Virtually monitor daily warehouse operations across multiple warehouses.
• Track inbound, outbound, inventory, picking, packing, dispatch, and productivity metrics.
• Ensure adherence to SOPs, SLAs, and operational KPIs.
• Identify operational bottlenecks and recommend corrective actions.

System & Process Deep Dive

• Perform detailed analysis of ERP/WMS transactions to identify process deviations and data inconsistencies.
• Conduct root cause analysis for inventory discrepancies, delayed dispatches, stock variances, and process failures.
• Verify system transactions against physical and operational processes.
• Identify process gaps and recommend preventive controls.

Data Analytics & Reporting

• Develop MIS reports and operational dashboards.
• Analyze trends using advanced Microsoft Excel (Pivot Tables, Power Query, Power Pivot, XLOOKUP, INDEX-MATCH, VBA/Macros preferred).
• Generate actionable insights from large datasets.
• Present findings to management with recommendations.

AI & Digital Transformation

• Utilize AI-powered tools to automate reporting and data analysis.
• Leverage AI for anomaly detection, predictive analytics, and operational trend analysis.
• Develop AI-assisted dashboards and improve decision-making through automation.
• Explore opportunities for digital transformation within warehouse operations.

Inventory & Process Compliance

• Monitor inventory accuracy and stock reconciliation.
• Ensure compliance with warehouse processes and audit requirements.
• Identify recurring operational issues and drive corrective and preventive actions (CAPA).
• Support internal and external audits.

Stakeholder Coordination

• Coordinate with warehouse managers, regional teams, IT, and customer service for issue resolution.
• Conduct virtual operational review meetings.
• Follow up on action plans and ensure timely closure.

Required Skills

• Strong understanding of warehouse operations and inventory management.
• Hands-on experience with ERP/WMS systems.
• Excellent analytical and problem-solving abilities.
• Advanced Microsoft Excel skills.
• Experience in Power BI or similar visualization tools.
• Working knowledge of AI tools such as Chat GPT, Microsoft Copilot, or other AI-based analytics platforms.
• Strong data interpretation and reporting capability.
• Excellent communication and presentation skills.
• Ability to work independently with minimal supervision.

Educational Qualification

• Graduate in Supply Chain, Logistics, Operations, or Commerce.
• MBA / PG Diploma in Supply Chain or Operations Management will be preferred.

Experience

• 5–8 years of experience in warehouse operations, inventory control, or supply chain management.
• Experience in monitoring multi-location warehouse operations will be an added advantage.
• Exposure to pharmaceutical, healthcare, FMCG, retail, or 3PL warehouse operations is preferred.

Key Performance Indicators (KPIs)

• Inventory Accuracy
• Order Processing Accuracy
• SLA Compliance
• Warehouse Productivity
• Process Compliance Score
• Root Cause Analysis Closure
• Dashboard Accuracy & Timeliness
• Reduction in Operational Variations
• Audit Compliance
• Continuous Improvement Initiatives Implemented

Desired Competencies

• Strong analytical mindset
• High attention to detail
• Process-oriented approach
• Decision-making based on data
• Continuous improvement mindset
• Ability to learn and adopt emerging AI technologies
• Excellent stakeholder management
• Strong ownership and accountability