Assistant Warehouse Supervisor

1. Warehouse Operations

• Supervise daily warehouse activities, including receiving, put-away, storage, picking, packing, and dispatch.
• Ensure smooth inbound and outbound cargo movement according to operational schedules.
• Monitor warehouse productivity and ensure daily KPIs are achieved.
• Allocate manpower efficiently based on workload.
• Ensure all warehouse operations comply with SOPs and customer requirements.
• Coordinate with Transport, Freight Forwarding, Customer Service, and Customs Brokerage teams to ensure seamless operations.

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2. Inventory Management

• Ensure inventory accuracy through cycle counts and periodic stock takes.
• Investigate inventory discrepancies and implement corrective actions.
• Monitor stock ageing and storage conditions.
• Ensure FIFO/FEFO practices where applicable.
• Ensure proper warehouse location management.
• Approve Goods Receipt Notes (GRN) and inventory transactions in the Warehouse Management System (WMS).

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3. Customs Compliance

• Ensure strict compliance with the Customs Act 1967, JKDM regulations, and bonded warehouse licensing requirements.
• Monitor the movement of dutiable goods within the bonded warehouse.
• Ensure all bonded cargo movements are properly documented and authorised.
• Liaise with Royal Malaysian Customs Officers during inspections, audits, and stock verification.
• Maintain accurate customs records for inbound, outbound, transfers, adjustments, and inventory.
• Ensure customs documentation is complete, accurate, and readily available for inspection.
• Assist during Customs audits and investigations whenever required.

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4. Team Leadership

• Supervise Warehouse Assistants, Forklift Drivers, and Warehouse Clerks.
• Plan daily work assignments.
• Train and coach employees on SOPs, safety practices, and customs compliance.
• Monitor employee attendance, productivity, and discipline.
• Conduct performance evaluations and recommend improvements. Foster teamwork and maintain high employee morale.

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5. Documentation & Reporting

• Verify and approve warehouse documentation, including:

  • Goods Receipt Notes (GRN)
  • Delivery Orders (DO)
  • Packing Lists
  • Stock Transfer Documents
  • Inventory Reports
  • Customs Movement Records

• Prepare daily, weekly, and monthly warehouse operational reports.

• Report inventory discrepancies, damages, shortages, and incidents promptly.

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6. Health, Safety & Security

• Assist Manager & Supervisor to ensure compliance with Occupational Safety and Health (OSH) requirements.
• Assist Supervisor Maintain good housekeeping throughout the warehouse.
• Ensure safe operation of Material Handling Equipment (MHE).
• Conduct regular warehouse safety inspections with Supervisor and Manager.
• Investigate accidents and implement preventive measures.
• Assist Manager & Supervisor to ensure warehouse security procedures are strictly followed.

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7. Customer Service

• Respond promptly to customer enquiries relating to warehouse operations.
• Coordinate ad hock & special customer requirements.
• Resolve operational issues efficiently.
• Maintain high customer satisfaction levels.