Assisted Living Program Manager

Hilltop Reserve, one of Denver's premier senior living communities, is seeking a compassionate and detail-oriented Assisted Living Program Manager to lead our Assisted Living neighborhood. In this important role, you’ll oversee daily operations and provide direct supervision to the Health Services care team, ensuring residents receive exceptional, person-centered support in a warm and respectful environment. You’ll foster a culture of teamwork, accountability, and empathy while ensuring residents’ individual needs are met and their independence is encouraged. The ideal candidate is an organized and caring leader with a passion for serving older adults and creating a true sense of home within the community.

At Ascent Living Communities, we’re dedicated to elevating senior living by creating a better life for our residents, their families, and the team members who support them. We believe in providing our teams with the tools, resources, and opportunities they need to thrive—both personally and professionally. Our communities are designed around warmth, trust, and connection, offering a boutique experience that feels like home. Hilltop Reserve is proud to be part of the Ascent Living family, a locally owned Colorado company known for its innovative approach, outstanding care, and commitment to excellence in senior living.

Benefits:

• 3 weeks of paid time off a year
• Medical insurance including vision and dental
• 100% employer paid life and long-term disability insurance
• Accident and short-term disability insurance
• 401(k) with employer match
• Sunny Day emergency savings account with employer match

Duties and Responsibilities:

• Provides direct supervision of Resident Assistants and QMAPs, which includes monitoring job performance, evaluations, hiring, coaching, and counseling associates and assisting with the documented corrective action as needed.
• Ensures all new associates working in Assisted Living have completed Orientation Checklist and this is turned in to human resources within 30 days of hire.
• Responsible for creating and maintaining the schedule for all non-licensed clinical team members in Assisted Living.
• Day-to-day responsibility for the Assisted Living program; providing oversight to ensure care is delivered in accordance with program standards. This includes conducting daily rounds of each floor in Assisted Living.
• Coordinates training and education of resident care staff regarding Assisted Living program/activities on an ongoing basis. This includes classroom in-services and situation-specific training.
• Verifies all associate hours in HRIS system prior to payroll.
• Coordinates and assists with Assisted Living monthly vital signs clinics.
• Assigns laundry and shower schedules weekly and ensures compliance.
• Monitors QMAPs in administration of medication, to include annual competency completion and performs WEEKLY med cart audits and medication room review/organization.
• Medication management, including administration of medications to residents, ordering medication from pharmacy and maintaining records as dictated in policies and procedures. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.
• Educates QMAPs on medication administration, orders, tagging medications, processing medications, refills from pharmacy and medication destruction which will occur as soon as medication is removed from medication cart.
• Observes resident’s health status, takes actions to address concerns within scope of practice, and reports all significant changes or significant incidents to Wellness Nurse and/or Health Services Director in a timely manner.
• Reviews incident reports for completion daily, if not complete, will ensure completion and will sign off on all Assisted Living incident reports.
• Will update resident care plans after falls and as needed.
• Communicates to families regarding resident's personal needs, as requested. Reminds families of need for scheduled physician, dental, podiatry, dermatology, or eye appointments. Will assist in scheduling medical appointments as needed.
• Organizes and schedules care conferences/service plan reviews as required, with appropriate resident care team members and resident families. Updates team on any service plan changes.

Qualifications:

• QMAP certification
• Minimum 2 years previous leadership experience, preferably in a senior living environment
• Due to the nature of the work performed by Ascent Living Communities, and that this position works with a vulnerable population, we do require a criminal background check be completed

Pay:

$65,000-$70,000 a year, based on experience