Assistente de Backoffice

Job Title: Customer Service New Associate.

What are we looking for: Primary skill - Fulfillment Operating Model - P2 .

Designation: Customer Service New Associate.

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

Your primary interaction is within your own team and your direct supervisor.

In this role you will be given detailed instructions on all tasks.

The decisions that you make impact your own work and are closely supervised.

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.

Please note that this role may require you to work in rotational shifts.

Location: Sao Paulo.

Skill Required Backoffice Fulfillment Operating Model P2 .

Qualification High School Diploma GED .

YOE 0 to 1 years.

Lang Portuguese A2 .

What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA s.

Candidate who is good in email and chat process who is good in typing is what is preferred here

Building the fulfillment operating model for our clients including shaping the future structure of the organization including fulfillment capabilities of the organization creating performance management processes and KPIs..