New West Medical, Inc

Job Summary
The Assistive Technology Professional (ATP) is responsible for evaluating patients' mobility and seating needs, recommending appropriate assistive technology solutions, coordinating equipment orders, and ensuring compliance with payer and regulatory requirements. The ATP collaborates with physicians, therapists, manufacturers, and internal departments to provide exceptional patient care while maintaining accurate documentation and achieving timely order completion.
Essential Duties and Responsibilities
<ul>
<li>Conduct comprehensive mobility and seating evaluations alongside physicians and therapists.</li>
<li>Recommend appropriate complex rehabilitation technology (CRT), including power wheelchairs, manual wheelchairs, seating, positioning systems, and related accessories.</li>
<li>Complete detailed evaluations and justification letters supporting medical necessity.</li>
<li>Obtain and review physician documentation, therapy evaluations, and other required clinical documentation.</li>
<li>Coordinate with intake, authorization, billing, and customer service teams throughout the order process.</li>
<li>Educate patients and caregivers on equipment operation, safety, maintenance, and proper use.</li>
<li>Perform equipment fittings, adjustments, deliveries, and follow-up visits as needed.</li>
<li>Troubleshoot equipment issues and coordinate repairs with manufacturers and service technicians.</li>
<li>Maintain accurate patient records and documentation in compliance with Medicare, Medicaid, commercial insurance, and accreditation standards.</li>
<li>Ensure compliance with all applicable payer guidelines, including Medicare coverage criteria.</li>
<li>Develop and maintain professional relationships with physicians, therapists, hospitals, rehabilitation facilities, and referral sources.</li>
<li>Participate in continuing education to maintain ATP certification and remain current on industry standards and product knowledge.</li>
<li>Meet productivity and customer satisfaction goals established by the company.</li>
</ul>
Qualifications
<ul>
<li>Current ATP Certification through Rehabilitation Engineering and Assistive Technology Society of North America (required).</li>
<li>High school diploma or equivalent required.</li>
<li>Minimum of 2 years of experience in Complex Rehabilitation Technology (CRT) or Durable Medical Equipment (DME) preferred.</li>
<li>Strong understanding of Medicare, Medicaid, and commercial insurance documentation requirements.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational and time-management abilities.</li>
<li>Ability to manage multiple patient cases simultaneously.</li>
<li>Valid driver's license with an acceptable driving record.</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Extensive knowledge of seating and positioning principles.</li>
<li>Understanding of mobility-related anatomy and physiology.</li>
<li>Strong clinical assessment skills.</li>
<li>Ability to interpret medical documentation and payer guidelines.</li>
<li>Excellent problem-solving and critical-thinking abilities.</li>
<li>Strong customer service and relationship-building skills.</li>
<li>Ability to work independently and collaboratively within a multidisciplinary team.</li>
</ul>
Physical Requirements
<ul>
<li>Frequently lift and move equipment weighing up to 75 pounds with assistance when appropriate.</li>
<li>Ability to sit, stand, bend, kneel, and reach throughout the workday.</li>
<li>Ability to travel regularly to hospitals, clinics, rehabilitation facilities, and patient homes.</li>
<li>Ability to safely operate company vehicles.</li>
</ul>
Working Conditions
<ul>
<li>Combination of office, clinical, hospital, rehabilitation facility, and patient home environments.</li>
<li>Frequent local travel within assigned service territory.</li>
</ul>
Preferred Certifications
<ul>
<li>ATP Certification (required)</li>
</ul>
Compensation:
<ul>
<li>$65,000.00 - $72,000.00 with room for increases with tenure and bonus opportunities. To be discussed.</li>
</ul>
Pay: $65,000.00 - $72,000.00 per year
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Application Question(s):
<ul>
<li>Do you currently hold an ATP Certification through Rehabilitation Engineering and Assistive Technology Society of North America ?</li>
<li>Do you have a minimum of 2 years of experience in Complex Rehabilitation Technology (CRT) or Durable Medical Equipment (DME)?</li>
<li>Do you hold a valid driver's license with an acceptable driving record?</li>
<li>Kindly provide your contact information such as mobile number and email address.</li>
</ul>
Work Location: In person

Assistive Technology Professional

Assistive Technology Professional

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