Assistive Technology Services Coordinator

Company Description ALS Northwest, formerly The ALS Association Oregon and SW Washington Chapter, has been the primary source of services and education for people living with ALS, their families, caregivers, and healthcare professionals since 2002. The organization serves all of Oregon and the lower six counties of Southwest Washington, providing support tailored to the wide-ranging progression of ALS. Through strategic community partnerships, ALS Northwest delivers vital services, reliable information, and advocacy across the region. Team members join a mission-driven organization focused on improving quality of life and access to resources for those affected by ALS.

Role Description The Assistive Technology Services Coordinator is a full-time, on-site role based in Portland, OR. This position is responsible for coordinating, maintaining, and supporting assistive technology services for people living with ALS, including assessment, setup, and ongoing technical support for communication and mobility devices. Day-to-day tasks include working directly with clients and families to identify technology needs, facilitating equipment loans or purchases, and collaborating with healthcare professionals and vendors to ensure appropriate technology integration. The coordinator documents service activities, maintains inventory and tracking systems, and provides training and troubleshooting support to users and caregivers. The role also involves developing educational materials, contributing to outreach efforts, and helping refine program processes to improve service quality and accessibility.

Qualifications

• Demonstrated ability to provide Technical Support and Troubleshooting for hardware, software, and assistive technology devices.
• Experience with Technology Integration and Information Technology in client-facing or clinical environments.
• Strong Communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Knowledge of or interest in assistive technology, rehabilitation, or disability services.
• Ability to work collaboratively with clients, families, healthcare professionals, and community partners.
• Strong organizational skills, including inventory management, documentation, and time management.
• Comfort working in on-site settings, including client homes, clinics, or community locations as needed.
• Relevant education or experience in information technology, rehabilitation engineering, healthcare, or a related field; equivalent practical experience will be considered.
• Commitment to equity, inclusion, and respectful, person-centered service for people with disabilities.